Ratings based on 1,374 Verified Reviews
4.1 Room cleanliness
4.3 Service & staff
4.1 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 5 May 2024
Nice, walkable, shopping and dining options and across from the beach
by A verified traveler
Posted 4 May 2024
Comment from Hotel Management
5 May 2024 by The Twin Fin , Hotel Management
Aloha! Thank you so much for sharing your feedback. We are happy to hear that you had a great time staying with us and hope to welcome you back in the near future. Mahalo and a hui hou - until we meet again.
by A verified traveler
Posted 3 May 2024
Great resort with a fabulous restaurant on site. Parts are a little dated, albeit didn’t matter. Easy walk to shopping and beach. Pool area is particularly lovely. Linens are new and luxurious. Staff super friendly and helpful.
Comment from Hotel Management
4 May 2024 by The Twin Fin , Hotel Management
Aloha! Thank you for sharing your feedback. We are happy to hear that you enjoyed your stay and the convenience of our location. Waikiki is a very vivid place and while everything within walking distance, we are still on the quiet end directly across from the beach. We are looking forward to welcoming you back in the future. Mahalo and a hui hou - until we meet again.
by A verified traveler
Posted 3 May 2024
Fair
Comment from Hotel Management
3 May 2024 by The Twin Fin , Hotel Management
Aloha! Thank you for sharing your feedback. We hope to welcome you back in the near future. Mahalo and a hui hou - until we meet again.
by A verified traveler
Posted 3 May 2024
Great position and views.. very dated.
Limited food options.
Comment from Hotel Management
3 May 2024 by The Twin Fin , Hotel Management
Aloha! Thank you for sharing your feedback. We hope to welcome you back in the near future. Mahalo and a hui hou - until we meet again.
by A verified traveler
Posted 3 May 2024
It was very well located and extremely walkable. Just a couple minute walk to the aquarium and zoo! The beach right outside the hotel across the street is amazing. Absolutely gorgeous. If you don’t want to rent a car, this is a great all in one vacation spot.
Comment from Hotel Management
3 May 2024 by The Twin Fin , Hotel Management
Aloha! Thank you for sharing your feedback. We are happy to hear that you enjoyed your stay and the convenience of our location. Waikiki is a very vivid place and while everything within walking distance, we are still on the quiet end directly across from the beach. We are looking forward to welcoming you back in the future. Mahalo and a hui hou - until we meet again.
by A verified traveler
Posted 2 May 2024
The oceanfront room view is 1 of 1
Comment from Hotel Management
3 May 2024 by D.K Ku, Hotel Management
Thank you for taking the time to give us some feedback about your most recent stay. We appreciate it very much and thank you for staying with us.
by A verified traveler
Posted 1 May 2024
Please do not stay at this hotel. We booked this hotel due to my fiancée having asthma and it was a smoke free hotel. On our first day, we got charged 400$ for setting off the alarm they have in the rooms while I was doing my hair and was falsely accused of smoking in the room. When asked to have issue resolved they gave us no help at all. Please stay somewhere else if you don't want to be robbed and be accused of something you have not done and then have the staff not help. Please DO NOT STAY here, save your money and go somewhere else where you can be treated as well and can enjoy your vacation.
Comment from Hotel Management
3 May 2024 by The Twin Fin , Hotel Management
Aloha! Thank you for taking the time to share your feedback with us. We sincerely apologize to hear you had such a negative experience stayed with us. We will be addressing your concerns. Mahalo!
by A verified traveler
Posted 1 May 2024
I don’t know
Comment from Hotel Management
3 May 2024 by D.K Ku, Hotel Management
Thank you for taking the time to give us some feedback about your most recent stay. We appreciate it very much and thank you for staying with us.
by A verified traveler from Oak Creek
Posted 1 May 2024
Great location!
Comment from Hotel Management
1 May 2024 by D.K Ku, Hotel Management
Thank you for taking the time to complete our survey. Your comments will be shared with our entire staff. We are very glad to know you were pleased with your overall stay. We look forward to hosting your stay once again and continuing to meet your expectations. Please feel free to contact me directly and it will be my pleasure to assist you if you have any questions or concerns.
