Ratings based on 2,032 Verified Reviews
4.2 Room cleanliness
4.2 Service & staff
4.1 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 2 May 2024
Property was clean and staff was nice but overall just an average place. Nothing special. Pool was area was small and not many amenities. Next time I will pay extra to be on the beach.
by A verified traveler
Posted 1 May 2024
Very disappointed in condition of the property and unfriendliness of the staff. Feels like a bad representation of Honolulu.
by A verified traveler from San Francisco
Posted 1 May 2024
Staff said upgrade my room. but no changes. she said ocean side. but it was partial ocien view
Comment from Hotel Management
2 May 2024 by Guest Services, Hotel Management
Aloha Ninjin,Mahalo for staying with us and bringing this to our attention. We are deeply sorry to hear that we did not exceed your expectations. Providing an exceptional guest experience is our top priority and we greatly value your feedback. We will have the relevant department alerted and we will be taking extra steps to address this concern. Should you wish to discuss your stay further, please feel free to get in touch with us directly. Please accept our deepest apologies and we look forward to the opportunity to host you again.Mahalo nui loa,Guest Services
by A verified traveler
Posted 1 May 2024
Highly recommend staying here the best staff they treat you like family
Comment from Hotel Management
2 May 2024 by Guest Services, Hotel Management
Aloha Mayco, Mahalo for choosing 'Alohilani for your recent stay in Honolulu. We are delighted you had an exceptional stay with us. We're also glad our staff was able to provide top-notch service. Hosting you is a pleasure. We look forward to welcoming you back when your travels bring you back to Waikiki.Mahalo nui loa,Guest Services
by A verified traveler
Posted 1 May 2024
by A verified traveler
Posted 1 May 2024
Our party of 9 converged to celebrate a milstone and chose what we thought was one of the best hotels. However, the hotel left MUCH to be desired. At 3pm we were told our rooms still weren't ready and we should hang at the pool. After some time in the pool I went to check in. After undressing I turned on the shower to find the tub filling with brown water. I called the front desk upset because I could have been placed in a room that wasn't having this issue and/or informed upon check in which happened moments before. I was told the repairs were nearing completion and after the water had run a few minutes the water would clear. After 10 minutes of the sludge continuing to pour from the pipes I turned off the water, sat on the bed, and fell asleep. When I woke approximately one hour later the water was COLD. A cold shower on day one! There was mold on the shower walls and mold inside the secondary shower head. I was offered a $100 credit for my inconvenience. The bidet spikets were discolored and brownish. Another member of my party woke to a flooded room on day 2. The hallway where a 3rd party member stayed smelled of mold. I booked a spa treatment. Jhaia was amazing! However, the treatment rooms lack sound protection and I could hear the hand dryers being used through a shared wall as well as conversations. I wouldn't stay here again. The staff at the bars and pool were amazing. The hotel is centrally located and right next to the beach, shopping and numerous dining options
Comment from Hotel Management
2 May 2024 by Guest Services, Hotel Management
Aloha Marie,Mahalo for choosing to stay with us and for bringing this matter to our attention. We deeply regret that we were not able to exceed your expectations. Our utmost focus is on delivering an outstanding guest experience, and your feedback holds immense importance to us. We will promptly inform the appropriate department and take additional measures to address this issue. If you would like to engage in a further conversation about your stay, please don't hesitate to contact us directly and ask for the Manager On Duty. Please accept our deepest apologies, and we look forward to the opportunity to welcome you back in the future.Mahalo nui loa,Guest Services
by A verified traveler
Posted 28 Apr 2024
Comment from Hotel Management
29 Apr 2024 by Guest Services, Hotel Management
Aloha Bella,Mahalo for this feedback regarding your recent stay with us. We sincerely apologize that we did not meet your expectations. Should your schedule permit, we would very much like the opportunity to discuss your stay to better understand what we could have done to make your stay more enjoyable. Please feel free to contact us directly. We look forward to the opportunity to discuss your stay with you.Mahalo nui loa,Guest Services
by A verified traveler
Posted 28 Apr 2024
Well maintained property right by the waikiki beach.
Comment from Hotel Management
28 Apr 2024 by Guest Services, Hotel Management
Aloha Roja Rani,Mahalo for choosing to stay with us and sharing your experience. We greatly appreciate your kind words regarding our exquisite hotel and prime location. However, we deeply apologize for any situation in which we may not have exceeded your expectations. Should you wish to discuss your stay further, please reach out to us directly. Once again, thank you for staying with us.Mahalo nui loa,Guest Services
by A verified traveler
Posted 27 Apr 2024
Great experience
Comment from Hotel Management
28 Apr 2024 by Guest Services, Hotel Management
Aloha Hanzel, Mahalo for choosing 'Alohilani for your recent stay in Honolulu. We are thrilled to learn of your complete satisfaction with your recent stay at our hotel. Our guest's pleasure remains our utmost concern, and we are dedicated to ensuring your encounters with us are nothing short of exceptional. We had the pleasure of hosting you, and we're looking forward to welcoming you back in the future.Mahalo nui loa,Guest Services
by A verified traveler
Posted 26 Apr 2024
Comment from Hotel Management
28 Apr 2024 by Guest Services, Hotel Management
Aloha Alex,Mahalo for this feedback regarding your recent stay with us. We sincerely apologize that we did not meet your expectations. Should your schedule permit, we would very much like the opportunity to discuss your stay to better understand what we could have done to make your stay more enjoyable. Please feel free to contact us directly. We look forward to the opportunity to discuss your stay with you.Mahalo nui loa,Guest Services
