"We had a very disappointing stay at this hotel. We didn’t know they were undergoing renovations, and that meant the gym was closed during our visit. They also charge for wifi, and a $50 resort fee per day for “amenities” that were largely closed during our visit due to bad weather. While I totally understand they can’t control the weather, charging people for it when everything is closed is in poor taste. When I inquired about it, they said it goes towards things like the coffee in the room and sunscreen at the pool (pool was closed the whole time, and coffee? That’s a normal inclusion at any other hotel.
Some of the staff were helpful and some were not. The servers at Dukes were lovely, as was the breakfast buffet (albeit pricey). The valet was great. Some of the front desk were great and some were not.
Overall, it was just an ok hotel. If I was to stay again in Waikiki I’d pick the beachcomber across the street with better facilities and friendlier staff."
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