Ratings based on 108 Verified Reviews
4.1 Room cleanliness
4.2 Service & staff
4.0 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 22 Apr 2024
Absolute awful. Staff tried to scam us in paying for an extra bed that we had already booked.
Pool very dirty, with broken glass
Comment from Hotel Management
22 Apr 2024 by Hussam, Hotel Management
Dear GillianGreetings First thank you for you I honestly review because the reasons as below:1/ You made reservation for twin room with extra bed but we gave you standard triple room2/ You asking for extra bed and we inform you it will be chargeable as per our policy and contract with Expedia but you asking for free extra bed for 4 years baby and we offer you a baby crib but you refuse. 3/ You have bad behavior and rude way when you talking with our staff at the reception that’s why we call Expedia and we inform them the issue4/ You start treating the reservation manager if he didn’t give you free extra bed you will close the property from Expedia because you working with Expedia. 5/. Your type of guest they are not welcoming in our hotel and we will let other properties around the world know about you by social media
by A verified traveler
Posted 24 Feb 2024 on Hotels
A very comfortable stay, a well kept hotel with magnificent views of the town below.
Comment from Hotel Management
12 Mar 2024 by Hussam, Hotel Management
Thank you
by A verified traveler
Posted 15 Dec 2023 on Hotels
Très belle chàmbre avec une belle vue
Personnel très accueillant et serviable
Comment from Hotel Management
19 Jan 2024 by Hussam, Hotel Management
we are glad to hear such a nice review from you . all the best and wish to see you and family in your second home Jordan . best wishes
by A verified traveler
Posted 21 Nov 2023
Excellent hotel, staff are friendly and welcoming. The rooms are clean and big, bathroom / shower facilities are good. Didn't get to use the swimming pool but pool table was good fun especially since I was traveling with friends. Location is excellent, 5 mins away from Petra entrance.
Comment from Hotel Management
19 Jan 2024 by Hussam, Hotel Management
we are glad to hear such a nice review from you . all the best and wish to see you and family in your second home Jordan . best wishes
by A verified traveler
Posted 31 Oct 2023 on Hotels
Comment from Hotel Management
19 Jan 2024 by Hussam, Hotel Management
we are glad to hear such a nice review from you . all the best and wish to see you and family in your second home Jordan . best wishes
by A verified traveler
Posted 24 Sep 2023 on Hotels
Lovely room, modern bathroom and best pillows on whole trip (including places 3 times the price). Pool is a little disappointing, but that's not the reason you are here. Easy walk into town (few good restaurants on right), and short drive to Petra parking.
Comment from Hotel Management
19 Jan 2024 by Hussam, Hotel Management
we are glad to hear such a nice review from you . all the best and wish to see you and family in your second home Jordan . best wishes
by A verified traveler
Amazing
Posted 21 Sep 2022 on HotelsThis was by far the best hotel we could even imagine. The staff really went above and beyond. The food is to die for. A lovely 3 course Dinner for a very reasonable price.
Comment from Hotel Management
19 Jan 2024 by Hussam, Hotel Management
we are glad to hear such a nice review from you . all the best and wish to see you and family in your second home Jordan . best wishes
by A verified traveler
Posted 30 May 2022 on Orbitz
Loved the roof top restaurant. Unique and beautiful location for sunset and call to prayer on our first night in Jordan
Comment from Hotel Management
2 Jul 2022 by Issam , Hotel Management
we are glad to hear such a nice review from you . all the best and wish to see you and family in your second home Jordan . best wishes
by A verified traveler
Posted 13 Mar 2022 on Hotels
Amazing View from the room and rooftop. Great location to visit petra. We had a car and it was only a 5 min drive away. Small restaurants nearby.
Comment from Hotel Management
19 Jan 2024 by Hussam, Hotel Management
we are glad to hear such a nice review from you . all the best and wish to see you and family in your second home Jordan . best wishes
by A verified traveler
Posted 31 Dec 2021 on Hotels
Comment from Hotel Management
19 Jan 2024 by Hussam, Hotel Management
we are glad to hear such a nice review from you . all the best and wish to see you and family in your second home Jordan . best wishes
