Ratings based on 101 Verified Reviews
4.9 Room cleanliness
4.9 Service & staff
4.8 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 14 Apr 2024
by A verified traveler
Posted 26 Mar 2024
Overall, the stay was adequate, and the staff was very attentive, I felt as if I was a VIP. On the other hand, they were not prepared for food service during Ramadan and could not fulfill my needs, though they offered room service daily. Do not expect food service during fasting.
by A verified traveler
Posted 28 Jan 2024
I was impressed. Considering the price, I didn’t .expect a spacious room and a very good breakfast
Comment from Hotel Management
13 Mar 2024 by Petra Heart Team , Hotel Management
Dear Jonathan,We're thrilled to have exceeded your expectations! Providing spacious rooms and a delicious breakfast at a reasonable price is something we strive for.Your satisfaction is important to us, and we're delighted to hear that you were impressed with your experience.Thank you for choosing us, and we hope to have the pleasure of welcoming you back for another enjoyable stay in the future. If there's anything else we can do to enhance your next visit, please feel free to let us know.Warm Regards
by A verified traveler
Posted 25 Jan 2024 on Hotels
Nice hotel with clean, quiet and spacious room. People who work there are super friendly. I would definitely recommend this place to anyone who wants to visit Petra.
Comment from Hotel Management
25 Jan 2024 by Petra Heart Team , Hotel Management
Dear Eric,Thank you so much for sharing your wonderful experience at Petra Heart Hotel! We are absolutely thrilled to hear that you had a fantastic overnight stay and enjoyed the various aspects of our hospitality.
by A verified traveler
Posted 6 Jan 2024
Comment from Hotel Management
25 Jan 2024 by Petra Heart Team , Hotel Management
Dear Hossam,Thank you so much for sharing your wonderful experience at Petra Heart Hotel! We are absolutely thrilled to hear that you had a fantastic overnight stay and enjoyed the various aspects of our hospitality.
by A verified traveler
Posted 19 Dec 2023
Great location, friendly stuff , good parking !
Comment from Hotel Management
25 Jan 2024 by Petra Heart Team , Hotel Management
Dear Lilian,Thank you for your kind words and heartfelt review, your feedback is greatly valued, and we hope to have the pleasure of welcoming you back in the future. Safe Travels and we look forward to seeing you again.
by A verified traveler
Posted 11 Dec 2023
We were pleasantly surprised by how friendly and nice the staff were. Rooms are clean. Great AC/heat in each room. Rooms are small by US standards but adequate. Showers are like a cruise ship. Big selection of toiletries. They put snacks and drinks in each room as well. They will help you get a tour or pick out restaurants nearby. Great pomegranate tea at check in. I will definitely return. Walking distance to many Restaurants and shops.
Comment from Hotel Management
25 Jan 2024 by Petra Heart Team , Hotel Management
Dear,Susan,Thank you for taking the time to leave such a kind review of our hotel! We are delighted to hear that you found your room to be clean and cozy, and that you appreciated the spacious and well-equipped bathroom. Our team takes great pride in ensuring that our guests have a comfortable and enjoyable stay, so it's wonderful to know that our staff provided excellent service.We are pleased to hear that our parking facilities were convenient for you. We strive to provide hassle-free parking solutions for our guests to enhance their overall experience.Once again, Many thanks for your feedback, as it helps us improve and refine our services. We hope to have the opportunity to welcome you back in the future and provide you with an even more exceptional stay. If there's anything else we can do to make your next visit more enjoyable, please feel free to let us know. Thank you for choosing our hotel, and we look forward to serving you again soon.
by A verified traveler
Posted 25 Nov 2023
Great place to stay if you are visiting Petra. The staff is very welcoming and attentive. HIGHLY recommended.
by A verified traveler
Posted 19 Nov 2023
The staff and owner went above and beyond to make our stay so comfortable and easy. Recommendations on how to do petra, where to eat, what to eat. From giving us some delicious hibiscous drink when we were checking in to key chain when we checked out. It was more like visiting family than staying at a hotel.
The hotel is in a great location for restaurants and things around. Its easy to drive or walk to petra visitor center. The hotel is new and spotless. And bed were very comfortable which is always hit or miss in some hotels but not this one. Thanks for a great stay guys 👌
by A verified traveler
Posted 17 Nov 2023
Great propoerty for a quick in and out in Petra
