Ratings based on 1,037 Verified Reviews
4.3 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 3 Jun 2024
Good
Comment from Hotel Management
4 Jun 2024 by AA, Hotel Management
Thank you for completing our Guest Survey regarding your recent stay at our hotel. Please know that your feedback is extremely valuable to us and we will utilize your response to make every guest experience the best it can be. I greatly appreciate your kind words and they will be celebrated with the entire team. If I can be of any assistance to you, please contact me directly. We look forward to being of service to you in the near future. Best regards,Ashley Adams
by A verified traveler
Posted 2 Jun 2024
Nice staff. Clean facility and nice beds. TV was stuck on one local channel but spent very little time in room, therefore not much of an inconvenience.
Comment from Hotel Management
2 Jun 2024 by AA, Hotel Management
Thank you for completing our Guest Survey regarding your recent stay at our hotel. Please know that your feedback is extremely valuable to us and we will utilize your response to make every guest experience the best it can be. I greatly appreciate your kind words and they will be celebrated with the entire team. If I can be of any assistance to you, please contact me directly. We look forward to being of service to you in the near future. Best regards,Ashley Adams
by A verified traveler
Posted 2 Jun 2024
Staff was great, When one Room had a Problem they Reassigned me another very quickly with no problem
Comment from Hotel Management
2 Jun 2024 by AA, Hotel Management
Thank you for completing our Guest Survey regarding your recent stay at our hotel. Please know that your feedback is extremely valuable to us and we will utilize your response to make every guest experience the best it can be. I greatly appreciate your kind words and they will be celebrated with the entire team. If I can be of any assistance to you, please contact me directly. We look forward to being of service to you in the near future. Best regards,Ashley Adams
by A verified traveler
Posted 1 Jun 2024
Average place. It’s clean and quiet. Staff is nice. Breakfast is ok. Just make sure you verify correct times and don’t rely on the time they tell you. I was told wrong and missed it by two mins and no help there. Not sure what the nightly reception is. Never saw it happen. “Bar” is there but very limited and limited staff. There is 1 washer and 1 dryer that takes quarters only. There is no change machine and they may or may not have change. Bring ur own detergent etc. bc it’s not there. Price was best for quality and amenities.
Comment from Hotel Management
2 Jun 2024 by AA, Hotel Management
Thank you for completing our Guest Survey regarding your recent stay at our hotel. I apologize that your experience was anything less than satisfying. Feedback such as yours assists us in improving our service and property. In addition, please know that your comments and issues will be addressed. It is our hope that you give us another opportunity to serve you. Again, I apologize for the inconvenience during your stay and hope to see you during your next visit. If I can provide any assistance, please contact me directly. Best regards, Ashley Adams
by A verified traveler
Posted 31 May 2024
The bar is nice
Comment from Hotel Management
2 Jun 2024 by AA, Hotel Management
Thank you for completing our Guest Survey regarding your recent stay at our hotel. Please know that your feedback is extremely valuable to us and we will utilize your response to make every guest experience the best it can be. I greatly appreciate your kind words and they will be celebrated with the entire team. If I can be of any assistance to you, please contact me directly. We look forward to being of service to you in the near future. Best regards,Ashley Adams
by A verified traveler
Posted 31 May 2024
Comment from Hotel Management
2 Jun 2024 by AA, Hotel Management
Thank you for completing our Guest Survey regarding your recent stay at our hotel. Please know that your feedback is extremely valuable to us and we will utilize your response to make every guest experience the best it can be. I greatly appreciate your kind words and they will be celebrated with the entire team. If I can be of any assistance to you, please contact me directly. We look forward to being of service to you in the near future. Best regards,Ashley Adams
by A verified traveler
Posted 30 May 2024
Great hotel
Comment from Hotel Management
2 Jun 2024 by AA, Hotel Management
Thank you for completing our Guest Survey regarding your recent stay at our hotel. Please know that your feedback is extremely valuable to us and we will utilize your response to make every guest experience the best it can be. I greatly appreciate your kind words and they will be celebrated with the entire team. If I can be of any assistance to you, please contact me directly. We look forward to being of service to you in the near future. Best regards,Ashley Adams
by A verified traveler
Posted 30 May 2024
Good experience. My only gripe was that the refrigerator in the room didn't work and the ice machine on my floor didn't either.
Comment from Hotel Management
2 Jun 2024 by AA, Hotel Management
Thank you for completing our Guest Survey regarding your recent stay at our hotel. I apologize that your experience was anything less than satisfying. Feedback such as yours assists us in improving our service and property. In addition, please know that your comments and issues will be addressed. It is our hope that you give us another opportunity to serve you. Again, I apologize for the inconvenience during your stay and hope to see you during your next visit. If I can provide any assistance, please contact me directly. Best regards, Ashley Adams
by A verified traveler from Daytona Beach
Posted 29 May 2024
Wry nice welcoming staff! Let us have late check out too😃
Comment from Hotel Management
2 Jun 2024 by AA, Hotel Management
Thank you for completing our Guest Survey regarding your recent stay at our hotel. Please know that your feedback is extremely valuable to us and we will utilize your response to make every guest experience the best it can be. I greatly appreciate your kind words and they will be celebrated with the entire team. If I can be of any assistance to you, please contact me directly. We look forward to being of service to you in the near future. Best regards,Ashley Adams
by A verified traveler
Posted 27 May 2024
Michelle is the only reason I personally cared for the stay. She was always positive and kind.The first night, the fire alarm went off and our phone didnt work to call the front desk so we had to use the hallways. After our second night we requested that our room be cleaned that morning since we'd be gone a few hours. They could only bring towels and take out the trash which was fine if they had done that but they hadn't. We waited and waited for towels to shower before going back out but we gave up after the second attempt. After returning from shopping and lunch, my husband called a third time to a lady working overnight that was rude and care free about our problem. She said she didnt know what to tell us because housekeeping left but shed get us towels. It turned out to be another lady bringing those too. Overall, the bed was uncomfortable and the price of the stay was too much for the experience. Oh and go get your own breakfast. Its just toaster waffles and mediocre sausage.
Comment from Hotel Management
28 May 2024 by Hyatt, Hotel Management
Thank you for completing our Guest Survey regarding your recent stay at our hotel. I apologize that your experience was anything less than satisfying. Feedback such as yours assists us in improving our service and property. In addition, please know that your comments and issues will be addressed.It is our hope that you give us another opportunity to serve you. Again, I apologize for the inconvenience during your stay and hope to see you during your next visit. If I can provide any assistance, please contact me directly.Best regards,Ashley Adams
