Ratings based on 980 Verified Reviews
4.5 Room cleanliness
4.5 Service & staff
4.5 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 11 Jun 2024
Overall, hotel coupd probably use some updates. That being said, it was very clean. Friendly staff
Comment from Hotel Management
12 Jun 2024 by Director of Front Office, Hotel Management
Dear William, We appreciate you being our guest and sharing your kind review of Hilton Waco. We are glad your stay with us was enjoyable on many levels, but we are sorry you felt our property needed updating. We are grateful for the feedback, and we will share these notes with the appropriate individuals for future modernization plans for our hotel. It would be our pleasure to welcome you back soon. Rickey Mazza,Director of Front Office
by A verified traveler from Tioga
Posted 10 Jun 2024
The hotel was conveniently located to downtown, plenty of eateries, cafes, and sports bars & grills. It was close to the river with pretty views. The room price was very good for weekend rates, especially where it was located. Room was very clean & staff very attentive. Highly recommended.
Comment from Hotel Management
11 Jun 2024 by Director of Front Office, Hotel Management
Dear Rose, We are truly grateful for your kind words and for taking the time to share your memorable experience at Hilton Waco. It's great to know that the friendliness of our staff and our prime location contributed to making your stay enjoyable and memorable. We are also pleased to know that our comfortable accommodations met your expectations, especially considering the value we strive to offer. Our top priority is your satisfaction, and we are glad to have delivered a great experience at a great price! Thank you again for recommending us to fellow travelers, and we hope to see you again soon.Rickey Mazza,Director of Front Office
by A verified traveler
Posted 8 Jun 2024
Great location, walkable to silos and magnolia shops, walkable to brazos bridge and restaurants, pool nice , comfortable lounge chairs, clean
Comment from Hotel Management
9 Jun 2024 by Director of Front Office, Hotel Management
Dear Amber, We appreciate you taking the time to leave your generous review of Hilton Waco. We agree our hotel is well located in downtown Waco, within five minutes of Waco River Park, and Magnolia Market at the Silos is also within walking distance, and they are one of the many benefits of staying with us. We are also glad to know you were impressed with our well-kept property and the great amenities we offer to our valued guests. Thank you again for your feedback, and we look forward to hosting you again soon. Rickey Mazza,Director of Front Office
by A verified traveler
Posted 5 Jun 2024
Beds are comfortable, great view to the brazos river, really nice hotel
Comment from Hotel Management
7 Jun 2024 by Director of Front Office, Hotel Management
Dear Diana, Thank you for taking the time to post your review of Hilton Waco. We are pleased to know how much you enjoyed comfortable beds and rested well. We love that our breathtaking views of the Brazos River helped make your stay even more memorable. It was our pleasure hosting you, and we look forward to doing so again on your next visit to Waco.Rickey Mazza,Director of Front Office
by A verified traveler
Posted 3 Jun 2024
Great hotel and family friendly
Comment from Hotel Management
4 Jun 2024 by Director of Front Office, Hotel Management
Dear Jessica, Thank you for taking the time to post your review. We are glad that you enjoyed your stay and we could exceed your expectations. We appreciate you sharing your wonderful experience with fellow travelers, and we hope to see you and your family at Hilton Waco again soon.Rickey Mazza,Director of Front Office
by A verified traveler from Clear Lake
Posted 29 May 2024
Comment from Hotel Management
30 May 2024 by Director of Front Office, Hotel Management
Dear Jennifer, Thank you for taking the time to leave your five-star rating! It is fantastic you enjoyed your time at Hilton Waco so much! We look forward to hosting you again soon for another great experience.Rickey Mazza,Director of Front Office
by A verified traveler
Posted 27 May 2024
There were lots of issues here from one of our rooms not being available to check-in until 8pm, to maintenance issues that mgmt changed stories about, to horrible breakfast service, to mgmt offering services that aren't even available, to mgmt all but accusing me of lying as I walked away - not realizing I was still on earshot & quickly backtracked when she was proven wrong. Not our 1st time staying here, but definitely 1st time for these issues & may be our last time staying here
Comment from Hotel Management
31 May 2024 by Director of Front Office, Hotel Management
Dear Cheryl, Thank you for bringing your concerns to our attention regarding your recent stay at our hotel. We sincerely apologize for the inconvenience and frustration you experienced upon arrival. It is certainly not the kind of hospitality we strive to provide our valued guests. We also understand your frustration regarding the various issues you encountered, and we sincerely apologize for not meeting your expectations. Your feedback is crucial in helping us identify areas for improvement, and we will address the issues you encountered. We are committed to ensuring that your next visit will be the outstanding stay we are known for. We value your loyalty and hope to have the privilege of welcoming you back again.Rickey Mazza,Director of Front Office
by A verified traveler
Posted 25 May 2024
Checking in was easy. The location is very convenient to the civic center and numerous places are within walking distance for food. I am very pleased.
Comment from Hotel Management
26 May 2024 by Director of Front Office, Hotel Management
Dear Margaret, We are delighted that you found our check-in service seamless and enjoyable. It is our pleasure to ensure a hassle-free and welcoming start to your stay. We also want to thank you for mentioning our convenience to many attractions in the area and various restaurants and shopping. We do receive many positive comments about our location, so we are pleased this was part of elevating your visit. We look forward to hosting you again at Hilton Waco soon.Rickey Mazza,Director of Front Office
by A verified traveler
Posted 6 May 2024
Comment from Hotel Management
7 May 2024 by Director of Front Office, Hotel Management
Dear Vickie, On behalf of our team at Hilton Waco, thank you for the excellent rating. We strive to deliver clean, comfortable accommodations combined with outstanding service to every guest; therefore, we appreciate you noticing our efforts. We enjoyed having you and hope you will visit us again soon. Rickey Mazza,Director of Front Office
by A verified traveler
Posted 5 May 2024
The Waco Hilton is an old hotel but is clean and so convenient to many good. restaurants. Parking is free but if an event is going on in the adjacent park, finding a place to park can be tough. Very safe.
Comment from Hotel Management
5 May 2024 by Director of Front Office, Hotel Management
Dear Wally, Thank you for choosing to stay at Hilton Waco during your visit to our city. We are glad you enjoyed our convenient location and appreciated the many restaurant choices nearby. That said, we regret any inconvenience you had with regard to parking. We are always looking for ways to improve and will share your comments appropriately. It was our pleasure having you here, and we look forward to seeing you again soon. Rickey Mazza, Director of Front Office
