Ratings based on 963 Verified Reviews
4.3 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 1 Jun 2024
Comment from Hotel Management
7 Jun 2024 by Kathleen Wheeler GM, Hotel Management
Thank you for taking the time to respond to the survey. We appreciate all feedback and apologize for falling short during your stay.Hopefully, you will allow us another opportunity to make it right for you.
by A verified traveler
Posted 1 May 2024
The bed needs replacement the furniture is scratched, closet doors is broken the hotel shows a lot of wear and tear
Comment from Hotel Management
8 May 2024 by Kathleen Wheeler, Hotel Management
Thank you so much for taking the time to provide your feedback. We appreciate your openness and honesty as this allows us to improve. We thank you for your loyalty and value your business.
by A verified traveler
Posted 28 Apr 2024
Desk staff were friendly and helpful
Comment from Hotel Management
29 Apr 2024 by Kathleen Wheeler, Hotel Management
Thank you for taking the time to respond to the survey. We appreciate your business and loyalty.
by A verified traveler
Posted 17 Apr 2024
This hotel is nice but pretty outdated and in need of a facelift. It's clean but just older. It would have been nice to know that the pool and hot tub were out of order. I chose this hotel specifically for those amenities.
Comment from Hotel Management
23 Apr 2024 by Kathleen Wheeelr, Hotel Management
Thank you for taking the time to provide your feedback. We appreciate your business. We do have a banner on our website stating our pool is closed. I am sorry you did not see that before your arrival.
by A verified traveler from Flint
Posted 18 Mar 2024
Comment from Hotel Management
17 Apr 2024 by Kathleen Wheeler, Hotel Management
Thank you for taking the time to respond to the survey. We appreciate your business and value your loyalty. Hope to see you again soon.
by A verified traveler
Posted 16 Mar 2024
This Property has an amazing Staff, very easy to work with and accommodating. The facilities themselve are a bit wornout and the tubs are small and not relaxing but clean and very nice. A nice quiet bar inside would bring this location to the top. Thank you all for making my night! It was great.
Comment from Hotel Management
17 Mar 2024 by Kathleen, Hotel Management
Thank you for taking the time to provide us with your feedback. We appreciate the perfect score. Hope to see you again soon.
by A verified traveler
Pool and TV not working.
Posted 15 Mar 2024 on HotelsTook my young son and his friend for a small spring break get away. Got there and the pool was being worked on. Get to the room and the tv wasn't working. Finally found out pool wouldn't be ready until the next day. Even though I had paid through Hotels.com, the hotel charged again. I elected to check out that evening. James, the gentleman seemingly working alone, was extremely professional and apologetic. He even tried to get the tv to work and offered to put us in another room. But the in-door pool was the reason we were there for the one night. They refunded the second charge. James had the manager on speaker phone and she said she would explain the details to Hotels.com. to see if I could be refunded with them too. Hasn't happened yet. That was 3 days ago. I'll check ahead next time. :)
Comment from Hotel Management
17 Mar 2024 by Kathleen, Hotel Management
Mam. I did speak with Hotels.com and explained to them the situation. I did not charge the virtual card they had on file. If they are charging you a fee that is because the 3rd party is charging you fee. However, I did not charge you anything.
by A verified traveler
Posted 10 Mar 2024 on Hotels
Comment from Hotel Management
17 Apr 2024 by Kathleen Wheeler, Hotel Management
Thank you for taking the time to respond to our survey. It seems we may have dropped the ball during your stay. We apologize for falling short and hope we can make your stay a 100% next time your travels bring you through Waco.
by A verified traveler
Posted 9 Mar 2024
Friendly, helpful and kind staff. Very clean. Safe area. Nice breakfast and very good coffee.
Comment from Hotel Management
17 Mar 2024 by Kathleen, Hotel Management
Thank you for taking the time to provide us with your feedback. We appreciate the perfect score. Hope to see you again soon.
by A verified traveler
Posted 28 Feb 2024
Bery nice property. Hot tub no longer available, but pool nice and warm.
Comment from Hotel Management
17 Mar 2024 by Kathleen, Hotel Management
Thank you for taking the time to provide us with your feedback. We appreciate the perfect score. Hope to see you again soon.
