Ratings based on 670 Verified Reviews
3.2 Room cleanliness
3.6 Service & staff
3.1 Room comfort
3.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 9 Jun 2024
by A verified traveler
Posted 2 Jun 2024
Gigi at the front desk was very attentive and friendly, she should be there every day, is very good at what she does and provides solutions to any problems.
Comment from Hotel Management
3 Jun 2024 by Hotel Management, Hotel Management
Dear Verenice, Thank you for choosing Extended Stay America. We are delighted about your positive experience with Gigi at the front desk. Providing excellent service and ensuring guest satisfaction are our top priorities. We appreciate your kind words about Gigi's attentiveness, friendliness, and problem-solving skills. Rest assured, we'll share your feedback with Gigi and the team. It was a pleasure to have you as our guest, and we look forward to welcoming you back for another enjoyable stay. Sincerely,Hotel Management
by A verified traveler
Posted 29 May 2024
GG was so helpful thank you for sharing important information with me as far as my stay.
by A verified traveler
Posted 26 May 2024
Disgusting!! room was infested with bedbugs!
Comment from Hotel Management
28 May 2024 by Hotel Management, Hotel Management
Dear Tania, Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We hope to have the opportunity to provide you with a better stay in the future.Sincerely,Hotel Management
by A verified traveler
Posted 15 May 2024
Property was clean. Breakfast was simple prepackaged small muffins and fruit nutrigrain bars. They had oatmeal packets and hot water. When I looked in my hot water cup there was flecks of dirt floating in the water. Clearly the dispenser was dirty!
Comment from Hotel Management
16 May 2024 by Hotel Management, Hotel Management
Dear Doug, Thank you for your feedback about your stay at Extended Stay America. We are glad you found the property clean. However, we apologize for the issue with the hot water dispenser and will address it immediately. We strive to provide a pleasant stay and appreciate your comments on how we can improve. We hope to serve you better in the future.Sincerely,Hotel Management
by A verified traveler
Posted 2 May 2024
The rep Jamal was so sweet & made me feel welcomed…he answered every question without hesitation!
by A verified traveler
Posted 16 Apr 2024
Staff was friendly and helpful, although they initially canceled my reservation because my credit card had expired, even though I was to pay at property. They did get me a room which was nice. The floor was pretty dirty, but the rest of the place was fairly clean. The grab and go breakfast Was muffins and granola bars. The coffee was a bit of an issue and was not replenished regularly. It was a good overall stay and met our needs. In a pinch, I would definitely recommend this place.
Comment from Hotel Management
17 Apr 2024 by Hotel Management, Hotel Management
Dear CARA, Thank you for sharing your experience with us. Despite the initial challenge with your reservation, we're grateful for your acknowledgment of our friendly and helpful staff. We apologize for any inconvenience caused. Your feedback regarding cleanliness and breakfast options is invaluable, and we'll address these areas promptly to enhance our guests' experience. We appreciate your recommendation and are pleased that your overall need was fulfilled. Please accept our apologies for any shortcomings you encountered, and we eagerly anticipate the opportunity to provide you with an even better experience in the future. Thank you for choosing to stay with us.Sincerely,Hotel Management
by A verified traveler
Posted 14 Apr 2024
We needed a room for one night and the price was right. It was comfortable enough for what we needed.
by A verified traveler
Posted 8 Apr 2024
The lady at the front desk was super nice and helpful. The room was great, clean and it was very peaceful
Comment from Hotel Management
8 Apr 2024 by Hotel Management, Hotel Management
Dear Megan, Thank you for choosing us. We're delighted you had a fantastic experience at our hotel. Our priority is providing excellent service and clean, peaceful accommodations. Your compliments will be shared with our team. We appreciate your kind words and look forward to welcoming you back to Extended Stay America for another enjoyable stay.Sincerely,Hotel Management
by A verified traveler
Posted 4 Apr 2024
clean room great prices
