Ratings based on 978 Verified Reviews
4.6 Room cleanliness
4.7 Service & staff
4.5 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 29 May 2024
Clean
Comment from Hotel Management
1 Jun 2024 by Manager, Hotel Management
Hello Larry,We appreciate your feedback on the cleanliness of our hotel. Guest satisfaction is a top priority for us, and we will continue working diligently to maintain high standards. Our housekeeping team is dedicated to ensuring a comfortable stay for all our guests. Thank you for bringing this to our attention.
by A verified traveler
Posted 27 May 2024
Comment from Hotel Management
30 May 2024 by Manager, Hotel Management
Hello Brent, We appreciate you choosing our hotel for your stay. If there's anything specific you would like to share about your experience, we encourage you to reach out to us directly. We value your feedback and would love to address any concerns you may have. We hope to welcome you back in the future for an even better stay.
by A verified traveler
Posted 23 May 2024
I always go there
Comment from Hotel Management
25 May 2024 by Manager, Hotel Management
Hello Quincy,We appreciate your loyalty to our hotel and are delighted that you choose to stay with us repeatedly. Your continued patronage means a lot to us, and we are pleased to have been able to accommodate you during your visits. If there is anything we can do to make your future stays even more enjoyable, please do not hesitate to let us know.
by A verified traveler from brady
Posted 19 May 2024
close to town
Comment from Hotel Management
21 May 2024 by Manager, Hotel Management
Hello Patrick, We are pleased to hear you found our hotel convenient in terms of proximity to the town. We appreciate your feedback and hope you had a pleasant stay overall. Thank you for choosing to stay with us and we hope to welcome you again in the future.
by A verified traveler
Posted 13 May 2024
Comment from Hotel Management
15 May 2024 by Manager, Hotel Management
Hello Pritha, Thank you for staying with us. We would appreciate it if you could provide us with more details about your experience, so that we can address any issues you may have encountered. We value your feedback and want to ensure that your future stays are more enjoyable.
by A verified traveler
Posted 11 May 2024
Centrally located to Baylor, Silos, and Downtown Waco
Comment from Hotel Management
11 May 2024 by Manager, Hotel Management
Hello Aaron,We're glad to hear you found our location convenient for exploring Waco's attractions. We appreciate your feedback and hope you had a pleasant stay with us. Thank you for choosing to stay at our hotel.
by A verified traveler
Posted 9 May 2024
Comment from Hotel Management
30 May 2024 by Manager, Hotel Management
Hello Alan,We are very pleased to hear that you had such a wonderful stay with us! We look forward to welcoming you back soon for another fantastic experience at our hotel.
by A verified traveler
Posted 6 May 2024
I was walking to check in counter (handicap side)-I was focusing on counter. There is a floor mat at the counter. I didn’t realize it was there and I caught my toe on the rug lost my footing and fell—fell on right hip and right shoulder and hit my head against wall. The employees asked if I needed an ambulance but I said no. Other than a very bruised hip and tailbone I am ok. The rug was the same color as flooring and I think that is why I didn’t pickup on difference in flooring. The clerks and I think manager were helpful in getting me back on my feet. When I checked in finally I asked for a room on 1st floor and I was put in 122. Nice room but the bed had to be 4 feet high. I told him I couldn’t handle that (I’m 5 ft 2 in)..they brought me a small little stool that helped some but it was still very difficult (because of fall) to get into bed. Very difficult night. I was supposed to stay 2 nights but left the next day as I felt I wouldn’t get a good night sleep because of getting in bed and I was in a lot of pain due to fall.
Fix the rug in front of check in desk and remember not all of your customers are the jolly green giant.
Comment from Hotel Management
6 May 2024 by Manager, Hotel Management
Hello Mary,We are sorry to hear about the incident you experienced at check-in. Our team is always here to assist but we apologize for any inconvenience caused. Your feedback on the rug and bed height is appreciated and will be shared with the management for review. We hope you are feeling better and wish you a smooth recovery.
by A verified traveler
Posted 2 May 2024
Comment from Hotel Management
4 May 2024 by Manager, Hotel Management
Hello Robert,We are delighted to hear that you had a pleasant stay with us! Should you have any further comments or suggestions, please feel free to contact us directly. We look forward to welcoming you back in the future!
by A verified traveler
Posted 1 May 2024
Comment from Hotel Management
4 May 2024 by Manager, Hotel Management
Hello George,We are thrilled to hear that you had a wonderful experience during your stay with us! We hope to welcome you back soon for another delightful stay.
