Ratings based on 29 Verified Reviews
4.7 Room cleanliness
4.7 Service & staff
4.9 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler from Maylands
Posted 14 Feb 2024
Such a relaxing experience. The hotel is situated right on the Vung Tau coast with serene views over the China Sea. The rooms are modern and immaculate and the buildings are French colonial, nestled amongst beautiful gardens, and with an infinity pool and children’s shallower pool. The buffet breakfast in the restaurant was varied and plentiful. Staff were very and helpful, particularly Trieu and Coang, not forgetting the lifesavers who looked after the beach and pool areas. Book a room on the sea side rather than ‘hillside’ and request a room with sea views. The sunsets are amazing as an amber then red sun sinks beneath the sea. Easy walk or ride to local shops and restaurants. Would highly recommend.
Comment from Hotel Management
5 Mar 2024 by Hieu Nguyen, Hotel Management
Dear Valued Guest,We very much appreciate your comments regarding your stay at the Mercure Vung Tau. We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day.Thank you for your kind feedback, and we hope to see you again soon for another magnifique journey with us. Sincerely,Hieu Nguyen (Mr.)Duty Manager
by A verified traveler from Ota-ku
Posted 10 Dec 2023
Comment from Hotel Management
3 Jan 2024 by Hieu Nguyen, Hotel Management
Dear Kentaro,Thank you for taking the time to share this wonderful review of your recent stay at Mercure Vung TauWe hope to have an opportunity to welcome you back to our hotel again soon!Sincerely,Hieu Nguyen (Mr.)Duty Manager
by A verified traveler
Posted 2 Nov 2023
The surroundings of the property are so beautiful naturally
The sea view is wonderful
But the rooms lack privacy and are not convenient .
There are stairs everywhere , no elevator.
Comment from Hotel Management
10 Nov 2023 by Hieu Nguyen, Hotel Management
Dear Valued Guest,Thank you for taking the time to tell us about your experience at the Mercure Vung Tau. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,Hieu Nguyen (Mr.)Duty Manager
by A verified traveler
Posted 3 Jul 2023 on Hotels
Comment from Hotel Management
12 Aug 2023 by Hieu Nguyen, Hotel Management
Dear Li Yan,We very much appreciate your comments regarding your stay at the Mercure Vung Tau. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Hieu Nguyen (Mr.)Senior Guest Relations Officer
by A verified traveler
Posted 8 Apr 2023
Very nice place right on the beach. Great food, attentive staff. Good place to unwind for a couple of days.
Comment from Hotel Management
24 Apr 2023 by Duyen Nguyen, Hotel Management
Xin Chào Colin,We very much appreciate your comments regarding your stay at the Mercure Vung Tau. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be more pleasant than the previous one.Sincerely,Duyen Nguyen (Ms)Assistant Guest Relations Manager
by A verified traveler
Posted 6 Apr 2023
Private beach, outstanding staff, swimming pool, nice fitness room. But I did not like loud and too much noise around the facilities, such as the buffet room and swimming pool.
Please tell your guests to lower their voice when talking. After all, this is a hotel, not a private home. Thanks
Comment from Hotel Management
24 Apr 2023 by Duyen Nguyen, Hotel Management
Xin Chào Peter,We very much appreciate your comments regarding your stay at the Mercure Vung Tau. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Besides, we really appreciate your feedbacks about the noise. I will share it to related team for their improvement actionsThank you again for sharing your experience, and we hope your next visit will be more pleasant than the previous one.Sincerely,Duyen Nguyen (Ms)Assistant Guest Relations Manager
by A verified traveler
Posted 21 Mar 2023
Need to improve the bath room
Comment from Hotel Management
24 Apr 2023 by Duyen Nguyen, Hotel Management
Xin Chào Katherine,Thank you for taking the time to tell us about your experience at the Mercure Vung Tau. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. I will share your feedback to related team for their improvement actions.Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,Duyen Nguyen (Ms)Assistant Guest Relations Manager
by A verified traveler
Posted 16 Mar 2023
Comment from Hotel Management
19 Apr 2023 by Duyen Nguyen, Hotel Management
Dear Jasmine,We very much appreciate your comments regarding your stay at the Mercure Vung Tau. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Duyen Nguyen (Ms)Assistant Guest Relations Manager
by A verified traveler
Posted 13 Dec 2022
I was not happy with the check-in. When I booked the hotel on Expedia web, the photos show the room has balcony but when I was there, they assigned a room without balcony for me. Consequently, I had to pay extra money so they could upgrade me to a room with balcony.
Secondly, some foods for buffet breakfast are not good, especially the cold foods (banh cuon, banh beo, cha lua).
I hope to see they improve their services if I come to stay next time.
by A verified traveler
Good morning Vietnam
Posted 2 Dec 2022 on HotelsComment from Hotel Management
12 Aug 2023 by Hieu Nguyen, Hotel Management
Dear Anonymous,We very much appreciate your comments regarding your stay at the Mercure Vung Tau. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Hieu Nguyen (Mr.)Senior Guest Relations Officer
