Ratings based on 17 Verified Reviews
4.6 Room cleanliness
4.4 Service & staff
4.6 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler from Lymington
Posted 25 Jan 2024
A nice place, but limited check in times.
Property a bit remote.
.
Room a bit damp,,, so had to use dehumidifier (which wasn’t on the hotel description!!!!!).
Not high on the list to return to.
by A verified traveler
Posted 26 Sep 2023
Beautiful property, wonderful staff.
Comment from Hotel Management
27 Sep 2023 by Volcano Village Estates Staff, Hotel Management
Mahalo nui loa! (Thank you very much!) We loved having you here at the and look forward to seeing you again in the future! - The Volcano Village Estates ‘Ohana
by A verified traveler
Posted 9 Apr 2023
Peacefulness and friendly staff
Comment from Hotel Management
10 Apr 2023 by John, Hotel Management
Mahalo nui loa! (Thank you very much!) We loved having you here at the and look forward to seeing you again in the future! - The Volcano Village Lodge ‘Ohana
by A verified traveler
Posted 9 Jan 2023 on Orbitz
The heater did not work in our room. One bed was too cold to sleep in. The other one had electric heating pads.
We put a beach towel from their spa on the ground in our bathroom after use. It was hung up on a hook the second day.
Coffee wasn't restocked on the second day.
Check-in was also unpleasant, but another innkeeper made up for it.
Wi-Fi was barely working as they advertised.
Overall - does not worth $700 per night.
I heard they might have changed owners. Someone who had lived here in 2018 told me the owners at the time were an elder couple from SF who went back for better retirement life (better hospitals in SF). Not sure if that's the case. I did not get to meet their lead innkeeper or owner.
by A verified traveler
Posted 24 Nov 2022
Excellent property to visit if you wish to visit the Volcanoes in the area. Stayed in the Mauna Loa, Lisa was amazing and so was our stay.
by A verified traveler
Posted 10 Jul 2022
by A verified traveler
Posted 19 Feb 2021
Best place we stayed at during our 10-day trip to the big island, without question. Staff was courteous and extremely helpful. Cottage was amazing. Wish we had been able to stay another night. We will definitely be returning at some point in the future.
by A verified traveler
Posted 7 Oct 2019 on Orbitz
Secluded and beautiful. Great experience. The accommodations were wonderfully relaxing.
Comment from Hotel Management
8 Oct 2019 by Volcano Village Lodge, Hotel Management
Aloha,
Thank you so much for this great 5-star review. We really appreciate you taking the time and helping to share the word about us.
Mahalo nui,
Pua
by A verified traveler
Posted 12 Jul 2019 on Hotels
Beautiful romantic setting tucked away in the rainforest. Quiet and cozy. A pit pricey. I’d include a bottle of wine or cocktail hour with wine and cheese and snacks.
by A verified traveler
Posted 15 Apr 2019
This is a very unique property, and we enjoyed that aspect as well as the proximity to the park but I am not sure we would stay there again.
The fan was quite noisy.
The lights were not working in the room with the double bed.
It would have been nice to have sheets for the mattress in the attic.
The breakfast could have been much better, why not at least have cereal in the rooms rather than calling this a snack leaving us to pick it up from damp containers outside the lodge?
