Ratings based on 328 Verified Reviews
4.3 Room cleanliness
4.3 Service & staff
4.3 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler from London
Posted 5 Apr 2024
Hotel is in a good condition. Very friendly staff, helped with some great food recommendations. A bit far from the centre, but walkable if you enjoy walking - or otherwise the bus options are decent. Was able to find free street parking very close to the hotel. Very good value for money overall.
Comment from Hotel Management
8 Apr 2024 by David A., Hotel Management
Dear IasonWe would like to thank you very much for the time you have taken to provide us with an excellent feedback. We are very pleased to hear that you had a wonderful experience.We hope to have the privilege of having your visit again at any of the hotels in the Sercotel Hotels chain.Sincerely:David A.Director Sercotel Boulevard
by A verified traveler
Posted 27 Nov 2023
Eve thing was good, also the breakfast was very good. I will only recement to have a different type of eggs to eat. Thank you.
by A verified traveler
Posted 8 Oct 2023 on Orbitz
Very nice people and room design
by A verified traveler
Posted 28 Sep 2023 on Hotels
Fantastic hotel. Super friendly staff. Spotless clean. Great location. Would highly recommend
by A verified traveler
GOod place to stay in Vitoria
Posted 19 Sep 2023 on HotelsNice utilitarian hotel in Vitoria. The staff were very helpful and the room was clean and had everything I needed.
by A verified traveler
Posted 11 Sep 2023 on Hotels
by A verified traveler
Great staff, pet friendly, very comfortable beds.
Posted 19 Aug 2023 on HotelsPerfect for what we needed. Great staff, pet friendly, very comfortable beds. AC worked well. The suites could use more stocked utensils, although the placard invites you to ask for needs, which we did. But more than only the VERY minimal basics, why not 2 wine glasses, more than only 2 pans to cook with? It would be helpful, as would an actual mini frig in addition to a minibar. In all, a pleasant stay and would definitely stay again.
Comment from Hotel Management
20 Aug 2023 by Recepcionist, Hotel Management
Thanks for your comment , its very useful well trasladate to our manager.Kind regards
by A verified traveler
Disappointed with check in
Posted 10 Feb 2023 on HotelsSercotel is a nice property in a good location and was great for what we needed. The only complaint I have is upon checkin they refused to reimburse us one night’s lodging when our plans changed. They said that because we went through a third party they were unable to do anything about it
by A verified traveler
Posted 18 Aug 2022 on Hotels
Comment from Hotel Management
18 Oct 2022 by David C.C. Director Sercotel Boulevard, Hotel Management
Estimado Mordechai:Un placer haber contado con usted entre nuestros clientes. Confiamos en que vuelva pronto a visitarnos en Vitoria, o en cualquiera de los hoteles de la cadena Sercotel.Atentamente:
by A verified traveler
Posted 28 May 2022 on Hotels
Comment from Hotel Management
31 May 2022 by David C.C. Director Sercotel Boulevard, Hotel Management
Estimado Kevin,
Muchas gracias por dedicar el tiempo a compartir su opinión con nosotros. Nos hubiera gustado que tuviera una mejor experiencia en nuestro hotel y es por ello que tomamos nota para mejorar los puntos que no fueron de su agrado.
Día a día nos esforzamos en ofrecer una experiencia excepcional a nuestros clientes y es evidente que esta vez no pudimos alcanzar nuestro objetivo. Le agradeceríamos que nos diera otra oportunidad y puede estar seguro que trataremos de hacer todo lo posible para que tenga una excelente experiencia en nuestro hotel de la cual muchos huéspedes ya han tenido la ocasión de disfrutar.
Atentamente,
