Ratings based on 203 Verified Reviews
4.6 Room cleanliness
4.6 Service & staff
4.5 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 4 Jun 2024
Overall great location and good people.
Comment from Hotel Management
5 Jun 2024 by Alexandra Tanana, XO/Assistant General Manager , Hotel Management
Thank you for leaving feedback about your experience here at the Moxy! We love the fact you enjoyed your time here with us. We hope to have the opportunity to host you in the future if you are returning to the area!
by A verified traveler
Posted 3 Jun 2024
The property was very clean and the outdoor sitting area was wonderful. I have already shared my experience with family and friends.
Comment from Hotel Management
4 Jun 2024 by Alexandra Tanana, XO/Assistant General Manager , Hotel Management
Thank you for leaving feedback about your experience here at the Moxy! We love the fact you enjoyed your time here with us. We hope to have the opportunity to host you in the future if you are returning to the area!
by A verified traveler
Posted 3 Jun 2024
Cleanliness needs to be improved. Hallways were dirty and they definetely do not clean the floors between guests (not carpet) and i could see spots of dirt on the floor.
Other than that the location is great, staff is great, dinner on site has an amazing night pop up kitchen. The vibe is good at this location
Comment from Hotel Management
4 Jun 2024 by Alexandra Tanana, XO/Assistant General Manager , Hotel Management
First and foremost, I would like to apologize for the experience you had to endure while we hosted you here in Virginia Beach. We strive to provide fantastic service and a quality experience in a fun way here at this brand, thank you for providing feedback from your stay so that we can grow as a property. We will be following up with our leadership team to investigate your time with us to ensure we learn from the mishaps of your experience. We appreciate your patience as we go through this process of identifying our opportunities and working towards providing a better experience for our guests. Please let me know if you ever decide to stay with us again - I would like to ensure you get the proper Moxy experience. We would love to reset your expectations of the level of service we love to provide
by A verified traveler
Posted 2 Jun 2024
Beautiful modern property. Front desk staff & valet were very friendly & accommodating. Bar staff was not as attentive, they took their time to acknowledge us, and took their time to check back in as well. There were 4 people behind the bar, and only 6 customers. Service could have been better.
Comment from Hotel Management
2 Jun 2024 by Alexandra Tanana, XO/Assistant General Manager, Hotel Management
Thank you for leaving feedback about your experience here at the Moxy! We love the fact you enjoyed your time here with us. I will be getting with our bar leadership to see where we may need to revisit some training with our staff. Moxy is big on our guest experience, and I am so sorry that it wasn't consistent across the departments. We hope to have the opportunity to host you in the future if you are returning to the area!
by A verified traveler
Posted 1 Jun 2024
Don’t love the layout for a four person room but loved the vibe overall, lobby/first floor, and Belvedere diner. Great people work here too!
Comment from Hotel Management
2 Jun 2024 by Alexandra Tanana, XO/Assistant General Manager, Hotel Management
Thank you for leaving feedback about your experience here at the Moxy! We love the fact you enjoyed your time here with us. We hope to have the opportunity to host you in the future if you are returning to the area!
by A verified traveler
Posted 31 May 2024
Great Vibe and Good customer service!
Comment from Hotel Management
31 May 2024 by Alexandra Tanana, XO/Assistant General Manager, Hotel Management
Thank you for leaving feedback about your experience here at the Moxy! We love the fact you enjoyed your time here with us. We hope to have the opportunity to host you in the future if you are returning to the area!
by A verified traveler
Posted 30 May 2024
Super friendly and helpful staff and valet. Great game and lounging area. Walk right out to beach. Only draw back is the rooms don’t have refrigerators.. so bring cooler to fill with their ice machine. Definitely would stay again in the 4 bunk room - beds were great 😊
Comment from Hotel Management
30 May 2024 by Alexandra Tanana, XO/Assistant General Manager, Hotel Management
Thank you for leaving feedback about your experience here at the Moxy! We love the fact you enjoyed your time here with us. We hope to have the opportunity to host you in the future if you are returning to the area!
by A verified traveler
Posted 30 May 2024
n/a
Comment from Hotel Management
31 May 2024 by Alexandra Tanana, XO/Assistant General Manager , Hotel Management
Thank you for leaving feedback about your experience here at the Moxy! We love the fact you enjoyed your time here with us. We hope to have the opportunity to host you in the future if you are returning to the area!
by A verified traveler
Posted 27 May 2024
Comment from Hotel Management
2 Jun 2024 by Alexandra Tanana, XO/Assistant General Manager, Hotel Management
Thank you for leaving feedback about your experience here at the Moxy! We love the fact you enjoyed your time here with us. We hope to have the opportunity to host you in the future if you are returning to the area!
by A verified traveler
Posted 27 May 2024
Very fun atmosphere and convenient location. Very friendly staff members and smooth check in process.
Comment from Hotel Management
28 May 2024 by Alexandra Tanana, XO/Assistant General Manager , Hotel Management
Thank you for leaving feedback about your experience here at the Moxy! We love the fact you enjoyed your time here with us. We hope to have the opportunity to host you in the future if you are returning to the area!
