Ratings based on 15 Verified Reviews
2.5 Room cleanliness
3.2 Service & staff
3.0 Room comfort
2.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 4 May 2024
No ice machines
Comment from Hotel Management
4 May 2024 by Manager, Hotel Management
Hello Jose,We apologize for any inconvenience caused by the absence of ice machines during your stay. Guest feedback is valuable, and we will share your comments with the relevant team for review. Kindly reach out to our management team directly to address any outstanding concerns from your visit. Thank you for taking the time to share your experience with us.
by A verified traveler
Posted 30 Apr 2024
This hotel doesnt look like the picture, it looked very unsafe and when I explained to the front desk clerk that I was not going to stay at the hotel he tried to force me to stay. Emphasizing to try it for one night first. If your a woman or have children do not stay at this hotel. Especially by yourself.
Comment from Hotel Management
2 May 2024 by Manager, Hotel Management
Hello marquita, We regret to hear about your experience. Guest safety is our top priority, and we take all feedback seriously. Please feel free to contact our management team to address your concerns further. Your feedback is valuable to us as we continuously strive to improve our services.
by A verified traveler
Posted 23 Apr 2024
👌
Comment from Hotel Management
25 Apr 2024 by Manager, Hotel Management
Hello Glenys, We appreciate your feedback and apologize for any inconvenience you may have experienced during your stay. Your comments have been noted and will be shared with our team for their review and improvement. We hope to have the opportunity to better serve you in the future.
by A verified traveler
Posted 14 Apr 2024
It was clean quiet close to the beach
Comment from Hotel Management
15 Apr 2024 by Manager, Hotel Management
Hello Stephanie,We are delighted to hear that you found our hotel clean, quiet, and conveniently located near the beach. We appreciate your feedback and hope to welcome you back in the future for another enjoyable stay!
by A verified traveler
Posted 14 Apr 2024
Checkin was kind and humble, was able to be accommodated. Great walking distance to multiple places we wanted to go to. Room was spacious for what we wanted. We came for a family event and our stay was good for the few days here.
Comment from Hotel Management
15 Apr 2024 by Manager, Hotel Management
Hello Gabriel,We are amped to hear that you enjoyed our convenient location and found your room to be spacious during your family event stay. We appreciate your kind words about our check-in experience. If you have any more feedback or suggestions, feel free to reach out to our management team.
by A verified traveler
Posted 12 Apr 2024
What I liked was it was close to beach. What I didn't like was if you have a larger vehicle parking was very tough and tight.
Comment from Hotel Management
14 Apr 2024 by Manager, Hotel Management
Hello WILLIAM,We appreciate your feedback regarding our proximity to the beach. We apologize for any inconvenience you experienced with parking, and we will share your comments with our team to address. Thank you for taking the time to share your thoughts, we hope to welcome you back in the future.
by A verified traveler
Posted 6 Apr 2024
We took one look at the room and left
Smelled terrible Smelled like dog
With a partial refund
Very disappointed
Comment from Hotel Management
9 Apr 2024 by Manager, Hotel Management
Hello candace, We're sorry to hear about your experience. Guest feedback is valuable for us to improve our services. Please reach out to our management team directly to further discuss your concerns.
by A verified traveler
Posted 17 Mar 2024
Arrived and immediately felt unsafe, booked a room at a different hotel within an hour of checking in.
Comment from Hotel Management
18 Mar 2024 by Manager, Hotel Management
Hello Cody, We're sorry to hear about your experience and appreciate your feedback so we can address any concerns. Your comfort and safety are our top priorities, and we encourage you to reach out to our management team with any further details.
by A verified traveler
Posted 13 Mar 2024
Average property for the price.
Comment from Hotel Management
16 Mar 2024 by Manager, Hotel Management
Hello Lopez, We appreciate your feedback and will take it into consideration for future improvements. Your comments are valuable to us as we strive to enhance our guests' experiences. Thank you for sharing your thoughts with us.
by A verified traveler
Posted 11 Mar 2024
I booked a king room a week before going down to stay, when I got there they told me there wasn't a king room available even though they charged my card 2 days prior to my check-in to reserve the room (which I wasn't aware they were doing because it said they were charging me at midnight the day of check in on the booking listing). They told me i would have to stay in a queen room instead (for the same price even though it was cheaper a week prior). So I was irritated about that and demanded a partial refund for the inconvenience and since the queen rooms were cheaper. I was denied the refund but I checked in anyways. I went up to the room and it wasn't even a queen room, it was a room with 2 twin beds... And it was absolutely filthy. Floors were dirty, dressers and shelves had debris and a white substance smeared on everything, the rooms wreaked like smoke (we booked a non-smoking room), the tub/shower was dirty (stains/hair in the tub), and the toilet was all stained with feces and urine... I was livid. I wanted a full refund for the nastiness and the fact the room they put me in was nowhere close to the price of the room that I booked but it would take 5-7 business days for it to process so I said screw it and stayed anyways considering I was only there for the night for business. I HIGHLY RECOMMEND YOU OR ANYONE YOU KNOW THAT IS CONSIDERING BOOKING THIS HOTEL TO LOOK ELSEWHERE AND SPEND A FEW EXTRA DOLLARS TO STAY AT A DIFFERENT ESTABLISHMENT. 0 OUT OF 5 STARS!!!
Comment from Hotel Management
14 Mar 2024 by Manager, Hotel Management
Hello Robert, Thank you for taking the time to share your feedback with us. We regret to hear about the challenges you faced during your recent stay. Your concerns have been noted and will be shared with the relevant teams for improvement purposes. We strive to provide a comfortable experience for all our guests and apologize for any inconvenience caused. We appreciate your understanding and hope to have the opportunity to better serve you in the future.
