Ratings based on 633 Verified Reviews
4.3 Room cleanliness
4.4 Service & staff
4.5 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 10 Jun 2024
Rooms were overall clean but not stocked appropriately- for example shampoo and conditioner mounted in shower but completely empty in one room.
Other room did not have any soap or shampoo (not mounted on wall or in small bottles)
Second room had sheet only on bed, no blanket or comforter.
At breakfast, all stations completely empty including no coffee. While waiting with others for coffee, husband observed staff member chatting with friends for 20 minutes and then this staff member told the people waiting (in a rude manner) to make sure they didn't leave any trash and pointed to where they "better place their trash"
When coffee arrived, it was not drinkable due to tons of coffee grounds in it.
I realize that the hotel was fully booked, but this should have been anticipated.
Comment from Hotel Management
11 Jun 2024 by General Manager, Hotel Management
Dear Michele,Thank you for bringing these issues to our attention. We sincerely apologize for the inconvenience you experienced with the room amenities and breakfast service. This is not the standard we aim to uphold. We will address these concerns with our staff to ensure this doesn’t happen again. Your comfort and satisfaction are important to us, and we hope you will give us another chance to provide a better experience in the future.
by A verified traveler
Posted 25 May 2024
Comment from Hotel Management
30 May 2024 by Management , Hotel Management
Thank you for your review!
by A verified traveler
Posted 16 May 2024
Comment from Hotel Management
30 May 2024 by Management , Hotel Management
Thank you for your review!
by A verified traveler from Alexandria
Posted 14 Apr 2024
Excellent staff who help with breakfast! Customer service was amazing!!
Comment from Hotel Management
16 Apr 2024 by General Manager, Hotel Management
Dear Ideesha,Thank you for your glowing review! It is fantastic to hear you enjoyed our amazing staff and your stay overall. We look forward to welcoming you back to Homewood Suites by Hilton Virginia Beach/Norfolk Airport for another memorable visit.
by A verified traveler
Posted 7 Apr 2024
Comment from Hotel Management
30 May 2024 by Management , Hotel Management
Thank you for your review!
by A verified traveler
Posted 18 Mar 2024
The staff were not helpful their children in hotel while they work. Pool was not heated hot tub doesn’t work. Breakfast worse I’ve ever experienced at any hotel. No hot water for tea, toaster almost on fire, no variety of food. TERRIBLE! I will not be recommending Hilton ever again. Please stay somewhere else
Comment from Hotel Management
25 Mar 2024 by Management , Hotel Management
Hello, thank you for providing us your feedback. We have addressed these items with our team and are working on them as we speak. We truly apologize for this experience and are correcting this for future stays.
by A verified traveler
Posted 17 Mar 2024
Hotel was very convenient and easy to get to.
Comment from Hotel Management
25 Mar 2024 by Management , Hotel Management
Thank you for your review!
by A verified traveler
Posted 10 Mar 2024 on Hotels
Very clean. Helpful staff. Great Sunday breakfast. Zero complaints!!!
Comment from Hotel Management
25 Mar 2024 by Management , Hotel Management
Thank you so much for this great review! We look forward to your next stay with us!
by A verified traveler
Posted 16 Feb 2024
The property was clean and spacious, as advertised. We loved the bar and the bartender, Nick, was amazing. The breakfast was delicious (they had real eggs with herbs). Check in was easy. We will definitely return!
Comment from Hotel Management
19 Feb 2024 by Management , Hotel Management
Thank you so much for this wonderful review! We are looking forward to your next stay with us!
by A verified traveler
Posted 12 Feb 2024 on Hotels
It was amazing. However, the floor was in need of a vacuum. Other than, it was a wonderful stay.
Comment from Hotel Management
13 Feb 2024 by Colleen, Hotel Management
Thank you so much for this great review!
