Ratings based on 556 Verified Reviews
2.2 Room cleanliness
2.6 Service & staff
2.5 Room comfort
2.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 9 Jun 2024
Comment from Hotel Management
12 Jun 2024 by Manager, Hotel Management
Hello Abigayle,We value your experience and would appreciate the opportunity to address any concerns you may have had during your stay. Please do not hesitate to reach out to us.
by A verified traveler
Posted 5 Jun 2024
No hot water
Comment from Hotel Management
6 Jun 2024 by Manager, Hotel Management
Hello Ian,We apologize for any inconvenience you experienced during your stay. Your feedback is valuable, and we will address this matter internally. Please feel free to reach out to our management team with any further concerns you may have. Thank you for bringing this to our attention.
by A verified traveler
Posted 28 May 2024
When I got there they didn’t have my booking they cancelled me cause I didn’t get there by 1am. I traveled 7 hours to get there the manager had an attitude and didn’t even care. I called Expedia they didn’t get back to me to help me. I am very disappointed with this booking I’ve never had issues before booking and getting to my location 7 hours later than book in never heard you have a no show if you don’t show up by a few hours even dough I booked it for three days if I’m paying for it I think I have the right to show up any time between the check in to the remaining if my time. Expedia never got back to me I’m still waiting and this was Saturday at 7am. I really want to money back.
Comment from Hotel Management
1 Jun 2024 by Manager, Hotel Management
Hello Eddie, We regret to hear about the inconvenience you experienced with your booking. We kindly advise reaching out to our management team for further assistance regarding this matter. Your feedback is important to us as we continuously strive to enhance our guests' experiences.
by A verified traveler
Posted 21 May 2024
All I can say is it was pretty sketchy and especially for the price
Comment from Hotel Management
23 May 2024 by Manager, Hotel Management
Hello Pik, Thank you for sharing your feedback with us. We value all guest experiences and will pass your concerns along to the appropriate department for review. We strive to continually improve our offerings to meet our guests' expectations.
by A verified traveler
Posted 21 May 2024
1st night neighbor kept blasting rap music until 2am, second night between the drying going on above me and people being loud, didnt get much sleep. Ended up leaving early, but was still charged all 3 days.
Comment from Hotel Management
23 May 2024 by Manager, Hotel Management
Hello Amy, We apologize for the disturbance you experienced during your stay. Your feedback will be shared with our team to prevent such incidents in the future. For any billing inquiries, we recommend reaching out to our management directly for assistance with your charges. Thank you for bringing this to our attention.
by A verified traveler
Posted 13 May 2024
Comment from Hotel Management
2 Jun 2024 by Manager, Hotel Management
Hello Linda,We appreciate you choosing to stay with us. If there were any concerns during your visit, please do not hesitate to contact us directly so we can address them accordingly. We hope to welcome you back in the future for an improved experience.
by A verified traveler
Posted 5 May 2024
They charged me more when I went to check in, The room smelled absolutely terrible I was supposed to have a non smoking room. The smoke detectors were removed, the toilet did not flush, the walls were filthy and the bed had hair all over it. 0 out of 5!!!
Comment from Hotel Management
7 May 2024 by Manager, Hotel Management
Hello Kathleen, We're sorry to hear about your experience and appreciate your feedback. For any billing concerns, please reach out to our management team directly. We encourage guests to inform us of any issues during their stay for immediate resolution. Your comments will be shared with the necessary departments for review.
by A verified traveler
Posted 4 May 2024
Comment from Hotel Management
25 May 2024 by Manager, Hotel Management
Hello James,We're sorry to hear you didn't fully enjoy your stay. Please feel free to contact us with any specifics about your experience so we can address them accordingly. We value your input and strive to improve for all our guests' satisfaction.
by A verified traveler
Posted 4 May 2024
Comment from Hotel Management
7 May 2024 by Manager, Hotel Management
Hello Latanya, We appreciate you staying with us and hope you had a pleasant experience overall. Should you have any feedback to share, please reach out to us so we can address any concerns and improve our services. We look forward to welcoming you back in the future.
by A verified traveler
Posted 2 May 2024
There was no coffee maker in the room. There were also no lamps in the nor any toilet paper on the roller. My wife killed a cockroach also. I reported the problem about no lamps or coffee maker; he never followed up on them or advise me of why or anything.
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Comment from Hotel Management
4 May 2024 by Manager, Hotel Management
Hello Edward J Robart,We appreciate your feedback and apologize for the inconveniences you encountered during your stay. We take all guest concerns seriously and have forwarded your comments to the appropriate departments for further review. Kindly contact our management team for any further assistance or clarification on the issues you experienced.
