Ratings based on 989 Verified Reviews
4.2 Room cleanliness
4.2 Service & staff
4.2 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler from Las Vegas
Posted 13 May 2024
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by A verified traveler
Posted 13 May 2024
Very close to the beach. Great staff. Staff were very welcoming and helpful. Some rooms did smell like wet dog, it makes sense because a lot of people staying there had dogs, a bit annoying. Overall it was a great stay and would book here again. You can Uber to majority of the places if you decide not to rent a car.
by A verified traveler
Posted 30 Apr 2024
The room was clean, large & comfortable. There is a naval base near by and the jets were flying until at least 11:00 pm, so it was noisy. We wanted to get take-out from the restaurant in the lobby but they wouldn't answer the phone. It wasn't busy in the restaurant. We called the front desk and they said it was a slow time of the year and we had to go down to the restaurant to order. We ordered from Olive Garden instead. There was a problem with the hot water in the morning so we had cold showers. They didn't advise us or compensate us for that issue. Overall, wouldn't stay there again.
by A verified traveler from NORTH CHESTERFIELD
Posted 21 Apr 2024
by A verified traveler
Posted 10 Apr 2024
The water was cold all weekend and the property, overcharged my card. The cleaning staff entered the room, cleaned the room and didn’t make up one of the beds kind of weird. When I said something about the water, the front desk member said you should’ve called we would’ve fixed it, how would you fix it the hotel was packed all weekend. I don’t think they prepared well for all the events of the weekend they are next door to the conversation center, as I was telling him he was very nonchalant and dismissive.
by A verified traveler
Posted 8 Apr 2024
Go here for wrestling tournaments twice a year would not stay anywhere else
by A verified traveler from Chester
Posted 7 Apr 2024
I used Expedia to book this room for a short weekend getaway during spring break. $520 for 2 nights. Fridge was not cold and we lost food that we brought. The sink was broken; the water would not drain unless you used your hand to pull the stopper up; gross. The water was hot (this was something I was nervous about based on multiple other reports), but the pressure was weak. Breakfast is NOT complimentary, although they try to make it seem as though it is; buffet style and $20/person. Tried to charge it to our room after we paid cash. The room we stayed in had 2 very small "double" beds and was very dated. The remote control was absolutely disgusting; thank goodness I brought clorox wipes. Very noisy with overhead jets and nearby construction. My daughter and her friend took a brief dip in the pool and reported the water looked yellow and had stuff floating on the top, as if it wasn't being cleaned.
Parking was good. Check-in was smooth. 5 minutes from boardwalk. I've stayed in multiple Double Trees over the years; this one by far was my least favorite. Would only stay again if I had to. Rated appropriately at 3 stars.
by A verified traveler
Posted 5 Apr 2024
My first time staying here and it was lovely! The cookies are amazing as well.
by A verified traveler
Posted 31 Mar 2024
Everyone was very gracious grom the hotel concierges to hostesses Ellen and Kate management of the adjacent restaurants ",Coach's.
by A verified traveler
Posted 31 Mar 2024
