Ratings based on 782 Verified Reviews
4.7 Room cleanliness
4.5 Service & staff
4.4 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 13 Jun 2024
This property was convenient in terms of walking distance to all attractions in old town Vilnius.
Not exactly sure why this is considered a 5 Star hotel thought. I guess some people would view the dated decor as part of the charm, but it felt dingy in my opinion. Plus, this was my feeling on the hotel after coming from the Grand Kempinski in Riga, which was complete luxury with stellar attention to detail. I did not find this at the Narutis.
While most of the staff were nice at the Narutis, we did encounter a sort of rude staff member at breakfast. Also, the breakfast menu was unimpressive and cold to boot. Granted it was complimentary, however, we've had much better.
We ate at the hotel restaurant one evening for dinner. The meal was good. Very limited menu options though. They also had the same menu options for room service, which seemed odd to me.
Also, strange was the fact that there was one staff member in the restaurant who did everything. He was the bartender, server, bus boy, etc. We joked that he probably was in the kitchen cooking the meals too.
All in all, the stay was OK. 5 Stars?? Absolutely not.
by A verified traveler
Posted 10 Jun 2024
The hotel is located in the heart of old town and is close to most of the attractions. Lots of restaurants located just few steps away. The staff were very helpful and helped us with all of our needs.
by A verified traveler
Posted 27 May 2024
very unique place!
by A verified traveler
Posted 21 Apr 2024
My favorite stayover hotwl in Vilnius! Excellent service and staff and the interiors of the hotel are timeless.
by A verified traveler
Posted 27 Feb 2024 on Hotels
by A verified traveler
Posted 12 Feb 2024 on Hotels
by A verified traveler
Posted 7 Feb 2024
Fine
by A verified traveler
Posted 29 Jan 2024
Beautiful inside !awesome views good breakfast hotel team was friendly ! stay here many times definitely we will back
by A verified traveler from Jordan
Posted 27 Jan 2024
by A verified traveler
Posted 17 Dec 2023 on Hotels
