Ratings based on 503 Verified Reviews
4.6 Room cleanliness
4.4 Service & staff
4.3 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 29 May 2024
by A verified traveler from Riga
Posted 15 May 2024
Comment from Hotel Management
21 May 2024 by Ona, Hotel Management
Thank you for your feedback and rating! We're glad to hear that you had a positive experience overall. If there are any areas where we can improve to make your next stay even better and earn a perfect score, please feel free to share your suggestions with us. We value your input and hope to have the opportunity to welcome you back for an even more enjoyable stay in the future!
by A verified traveler
Posted 6 Mar 2024
Great place for the value and awesome location.
Comment from Hotel Management
7 Mar 2024 by Ona, Hotel Management
Thank you very much for your kind words and for taking the time to share your feedback with us! We're delighted to hear that you had such a positive experience during your stay at Moon Garden.Providing excellent value and ensuring a fantastic location are top priorities for us, and we're thrilled to learn that we met your expectations in these aspects. Our team works hard to create memorable experiences for our guests, and it's rewarding to know that our efforts made a difference for you.We truly appreciate your recommendation and hope to have the pleasure of welcoming you back to Moon Garden in the future.Warm regards,Ona Hotel manager
by A verified traveler
Posted 12 Jan 2024 on Hotels
2 major drawbacks: there is no lift and the stairs are very narrow. Secondly, my room was not clean. I quickly found an empty bottle of water under the bed and the rug felt like it was not cleaned for months.
On top of everything, the bed is very hard to sleep on
Comment from Hotel Management
31 Jan 2024 by Edita, Hotel Management
Dear Guest,Thank you for providing feedback on your stay with us. We appreciate your honesty and are genuinely sorry to hear about the challenges you encountered.We apologize for any inconvenience caused by the absence of a lift and the narrow stairs, as well as the cleanliness issues in your room. Your comments are taken seriously, and we assure you that we will address these concerns with our housekeeping team to ensure improvements.Regarding the bed comfort, we understand the importance of a good night's sleep and will look into options for enhancing the bedding in that particular room.Your feedback is valuable, and we hope to have the opportunity to better serve you in the future.If there's anything else you would like to share or if you have additional suggestions, please feel free to reach out.Best regards,Moon Garden's team
by A verified traveler
Good location and it has charm
Posted 11 Dec 2023 on HotelsI had a room facing the back which is much better than the front, clean and big mattress not the best but they fixed it. Staff in hotel it’s extremely nice and helpful
Comment from Hotel Management
15 Dec 2023 by Edita, Hotel Management
Dear Natalia, Thank you for sharing your experience with us! We're delighted to hear that you enjoyed the room facing the back and found it preferable. We appreciate your feedback on the cleanliness and the helpfulness of our staff. It's always our goal to provide a positive and accommodating experience for our guests.We're glad that any concerns with the mattress were promptly addressed, and we hope it contributed to a more comfortable stay.Looking forward to welcoming you back for another great experience.Best regards,
by A verified traveler
Posted 15 Oct 2023
Comment from Hotel Management
8 Nov 2023 by Eleonora, Hotel Management
Hotel response:Dear James,Thank you for your review. We appreciate your feedback.Best Regards,Eleonora
by A verified traveler
Posted 11 Oct 2023 on Hotels
I loved this place. Will definitely stay here when I return to Vilnius. Perfectly located, just at the edge of Old Town Vilnius.
Wonderful restaurant across the street, farmers market and grocery store.
Comment from Hotel Management
8 Nov 2023 by Eleonora, Hotel Management
Dear Fidel, We sincerely appreciate the time you took to review our Hotel. Thank you for the fantastic comment about our Hotel. We hope we have the opportunity to welcome you back in the future. Best Regards, Eleonora
by A verified traveler from Fayetteville
Posted 2 Oct 2023
Moon Garden hotel is in a good location, walkable to the center and old town. It was clean and well kept, but furniture and decor is a bit outdated.
Comment from Hotel Management
8 Nov 2023 by Eleonora, Hotel Management
Dear Selma,Thank you sincerely for awarding Hotel the highest score and for taking the time to share your feedback directly with us. We are more than pleased to read your kind review and are truly glad to note that we have exceeded your expectations in terms of the level of service and hospitality. We all look forward to your next visit.Kind regards,Eleonora
by A verified traveler from Brisbane
Posted 29 Sep 2023
Very spacious, clean, wonderful breakfast, code access. New in the old body. Currently there is no elevator, but the construction is in progress. Expensive interior
Comment from Hotel Management
8 Nov 2023 by Eleonora, Hotel Management
Dear Dimitry,Thank you so much for taking the time to leave us a review!We take great pride in providing our guests with a clean and quiet environment, ensuring a comfortable and relaxing stay. Our close proximity to the airport is indeed a convenient feature that many of our guests appreciate.It is wonderful to know that you enjoyed our breakfast offerings. We strive to provide a delicious and varied breakfast to start our guests' days off right.Thank you once again for your kind recommendation. We truly appreciate your feedback and we hope to have the pleasure of welcoming you back on your next visit.Sincerely,Eleonora
by A verified traveler from East Boston
Posted 13 Sep 2023
Unique design
Comment from Hotel Management
8 Nov 2023 by Eleonora, Hotel Management
Dear Indrė,thank you for your positive feedback, we appreciate it very much!best regards,Eleonora
