Ratings based on 284 Verified Reviews
4.0 Room cleanliness
3.9 Service & staff
3.7 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 18 Sep 2023
The hotel itself was Ok, though under renovation and a bit of a building site.
Two major concerns. First, we arrived about 19.30 after a very long day’s travel. The sign at the door said food on Saturdays was limited to a pizza. That would have been fine. But the staff member on duty said even that wasn’t available. So we had to take the car out again to find a restaurant that would accommodate us and a dog on a Saturday night without booking. Not easy or good.
Second, the hotel presents itself as dog friendly. Unfortunately we were told we couldn’t have breakfast with the dog in the bar (there was only one other family in there). It meant we had to have breakfast outdoors, which was ok until it started raining.
We can’t recommend this hotel to tired hungry travellers or to people with dogs.
Comment from Hotel Management
19 Feb 2024 by la réception, Hotel Management
Dear customer, thank you for this feedback we take your comments with great interest in order to find quick solutions.
by A verified traveler
Posted 19 Sep 2022 on Hotels
by A verified traveler
Posted 25 Aug 2021 on Hotels
Comment from Hotel Management
30 Sep 2021 by Josciane, Hotel Management
Monsieur, Nous vous remercions pour la note que vous avez laissé sur notre hôtel. Nous sommes ravis que vous ayez apprécié votre séjour et espérons vous accueillir à nouveau très bientôt.
GOMIS Josciane
Adjointe de Direction en Hébergement
by A verified traveler
Posted 17 Aug 2021 on Hotels
Great for business trip
Comment from Hotel Management
30 Sep 2021 by Josciane, Hotel Management
Monsieur, Nous vous remercions pour la note que vous avez laissé sur notre hôtel. Nous sommes ravis que vous ayez apprécié votre séjour et espérons vous accueillir à nouveau très bientôt.
GOMIS Josciane
Adjointe de Direction en Hébergement
by A verified traveler
Not the best Campanile, but convenient for A13
Posted 13 Mar 2020 on HotelsI arrived early for a one night en-route stop-over, so my room wasn't ready. However, although they couldn't speak English, the reception staff were exceptionally friendly and helpful. When the room was ready, I was escorted to it and an initial problem with the electronic key was quickly solved. I ate dinner in the restaurant - the buffet des entrees was rather limited (I've had much better in other Campaniles) but the main course was well cooked and very tasty. However, I wish the staff would not try to force diners to use the same cutlery for the main course as well as for the starter - I just won't have it! There was a further disappointment when I ordered coffee and a cognac. The waiter brought the coffee but then announced there was no cognac (despite it being shown on the menu) - rather like bringing frites then saying there were no moules! I refused the coffee and made coffee in my room. The room itself was clean and comfortable, but I was unable to use the shower as the knob, which has to be pulled to divert the water to the shower-head, was lying in the bottom of the bath. A pity that a pleasant hotel, convenient for the A13, and having very nice nice staff, is spoiled by lack of good maintenance. I will probably use it again just for its convenient location, unless I can find an alternative in the same area.
Comment from Hotel Management
9 Nov 2021 by Josciane, Hotel Management
Madame, Monsieur, Nous vous remercions d'avoir pris le temps de partager votre avis. Même si nous aurions préféré que votre expérience ait été plus agréable, vos retours et impressions sont très importants pour nous, car ils nous aident à améliorer quotidiennement nos services. Veuillez agréer, Madame, Monsieur, nos salutations distinguées
by A verified traveler
Great for working away.
Posted 30 Oct 2019 on HotelsLovely clean room, great continental breakfast, helpful staff, an ideal business stay. Dined at the restaurant one evening and it was lovely, a good pint too!
Comment from Hotel Management
13 Nov 2019 by Michael, Hotel Management
Dear Sir / Madam, We thank you for the notice you left on our hotel. We are delighted that you enjoyed your stay and look forward to seeing you again very soon. Please accept, Madam, Sir, our best regards
by A verified traveler
Posted 14 Oct 2019 on Hotels
Nice room at a good price
Comment from Hotel Management
23 Oct 2019 by M FERNANDEZ, Hotel Management
Dear Sir / Madam, We thank you for the notice you left on our hotel. We are delighted that you enjoyed your stay and look forward to seeing you again very soon. Please accept, Madam, Sir, our best regards
by A verified traveler
Avoid.
Posted 1 Oct 2018 on HotelsThe room carpet was horrid - significantly stained, disgusting smell, large hole in the bathroom ceiling, broken table top.
Checkin was a very unpleasant experience. Rude and discourteous reception staff.
by A verified traveler
Perfect for a night stay !
Posted 20 Aug 2018 on HotelsVery welcoming reception desk staff - good lunch - comfortable rooms I would definitely recommend for a night stay
by A verified traveler
Posted 9 Jun 2018
