Ratings based on 816 Verified Reviews
4.7 Room cleanliness
4.5 Service & staff
4.6 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 23 Jun 2024
Amazing stay
by A verified traveler
Posted 22 Jun 2024
Nice atmosphere
by A verified traveler
Posted 2 Jun 2024
I used the valet parking service in this hotel but they can't find my car key on the day I left. The experience is terrible, we waited half an hour watching the manager ran back and forth to find car key. Although at the end they found it, several things piss me off a lot:
- the manager asked me if I have a back up key, knowing that he has to find the key anyway and we are in rush of leaving on time, he didn't offer us anything to eat or drinking while we are waiting anxiously;
- one of the staffs at the front desk told me to call her senior manager on myself if I want to complain because she thinks this is a weekend and there is nothing that manager can do anyway. She didn't look or sound like she cares, zero empathy, and she obviously doesn't understand what hospitality means because she told me my attitude is bad when I told her they didn't handle this situation well politely.
I will strongly recommend this hotel to educate their front desk staffs and filter people who don't care about hospitality. I feel bad for Montreal because this city has a lot of amazing things to offer, this city shouldn't be represented by a hotel front desk team like this.
Comment from Hotel Management
3 Jun 2024 by Maya, Hotel Management
Bonjour Lemin Wu,Thank you for your feedback.Once again, I would like to extend my sincere apologies regarding the situation that occured with your car keys. Situations like this one should not happen.Our entire team is sorry to hear that some of our colleagues seemed to not show any sympathy towards the situation. We will do a follow up to assure that it doesn't happen in the future.I can see that we offered a complimentary valet service for one night. I took the liberty to ask for a refund for the 2 other nights of valet service.Should you visit Montreal in the future, we would love to welcome you again in order to offer you a true W Montreal experience. Please feel free to reach out to us.Sincerely,
by A verified traveler
Posted 1 Jun 2024
Amazing room
Comment from Hotel Management
1 Jun 2024 by Maya, Hotel Management
Bonjour Thomas,We appreciate your positive feedback.We are delighted to read that you enjoyed the room that you stayed in!If you happen to be back in Montreal, it would be a pleasure to welcome you again.Kindest regards,
by A verified traveler
Posted 25 May 2024
Always excellent there.
Comment from Hotel Management
25 May 2024 by Maya, Hotel Management
Bonjour Mr. Cohen,We appreciate you taking the time to write a review regarding your recent stay at the W Montreal.It was a pleasure to welcome you once again and we hope that you enjoyed every minute of your experience!We look forward to your next visit!Sincerely,
by A verified traveler
Posted 23 May 2024
Comment from Hotel Management
14 Jun 2024 by Maya, Hotel Management
Bonjour Sean,Thank you for your kind review.We hope that you made the most out of your stay at the W Montreal and that you enjoyed every moment of it.Sincerely,Maya
by A verified traveler
Posted 22 May 2024
Great hotel.
Comment from Hotel Management
23 May 2024 by Maya, Hotel Management
Bonjour Susie,We appreciate your positive feedback!It is a pleasure to know that you had a great experience at the W Montreal.We hope to welcome you again in the future!Kindest regards,
by A verified traveler
Posted 20 May 2024
We just loved this hotel they are above and beyond with their greetings , service, hotel cleanliness, and everything in between.
We were group of 5 people loved the luxury style they offer.
We are giving 7 stars hands down
Comment from Hotel Management
21 May 2024 by Your W Montreal Team, Hotel Management
Bonjour Tania, Thank you so much for such a wonderful review! We are thrilled to hear that you and your group had such a fantastic experience with us. Your kind words about our greetings, service, and cleanliness truly warm our hearts. We strive to provide a luxurious and memorable stay for all our guests, and it’s incredibly rewarding to know we exceeded your expectations.We’re delighted that you felt our efforts merited seven stars – your praise motivates our team to continue delivering exceptional service. We look forward to the opportunity to welcoming you back for another stay !Cheers,
by A verified traveler
Posted 15 May 2024
Nice
Comment from Hotel Management
15 May 2024 by vincent, Hotel Management
Thank you for your kind words. Looking forward to welcome you with us again in the near future.
by A verified traveler
Posted 10 May 2024
We had a perfect birthday weekend celebration! The suite was top and a bottle of sparkling wine was waiting for us when we got to our room. Verry flexible also with the late check out, We enjoyed our little weekend getway at this hotel.
Details makes the difference, thank you!
Comment from Hotel Management
11 May 2024 by Maya, Hotel Management
Bonjour Roxanny,We appreciate your feedback! We are delighted to know that you had an amazing birthday weekend celebration at the W Montreal!We hope that you enjoyed every moment to the fullest.We look forward to welcoming you again in the future!Kindest regards,
