Ratings based on 35 Verified Reviews
4.6 Room cleanliness
4.4 Service & staff
4.5 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
total late night
Posted 3 Mar 2024 on HotelsThey placed us in a room near where they were having a party.
It was 12 at night and we couldn't sleep. We were about to leave the hotel at that time to go look for another one because we had some cardiology exams at 6:00 a.m. A total disaster.
They did not respect the tranquility of the guest
by A verified traveler
Posted 10 Dec 2023
by A verified traveler
Negligencia
Posted 1 Dec 2023 on HotelsThe personal is unprofessional, is not organization , first they can’t find my already paid reservation for check in , hotels.call them to fixie the issue but the worst was in the check out , they let my family wait for more of 45 minutes because they can find the paid receipt, after all this embarrassment time they finally find that the reservation was paid totally in advance , causing my family be late and lose the return transportation.
by A verified traveler
Posted 8 Nov 2023 on Hotels
by A verified traveler
Posted 14 Sep 2021
by A verified traveler
Posted 4 Jul 2021
Environment
by A verified traveler
Posted 21 Oct 2019
Excellent resort, I'm looking forward next trip back to Villavicencio.
!00% recommended.
Comment from Hotel Management
11 Mar 2020 by Jefe de Calidad & Servicio, Hotel Management
Dear Guest, it makes us very happy to know that the service experience was memorable, we would also be happy to give you a warm welcome again. We wait for you soon.
Best regards,
Atte: Head of Quality & Service
by A verified traveler
Posted 10 Jul 2019
Safety deposit box in room was not working....tv in room was not working......one breakfast waiter was absent minded.....
Comment from Hotel Management
17 Jul 2019 by JEFE DE CALIDAD, Hotel Management
Dear guest,
We are really thankful for taking your time to share your opinion with us, we are so sorry that your expectations about our hotel and the quality of the attention of restaurant staff. We want you to be sure that that your opinion is really important and are taking care for the areas involved. Once more we are really sorry and we will be glad if you re-consider your decision about giving us a second opportunity to come back , so in that way we could make you change your perception about our service. Sincerily. Quality Manager
by A verified traveler
Best place to stay in Villabo
Posted 16 Feb 2019 on HotelsWonderful. Highly recommended
Comment from Hotel Management
22 Aug 2019 by JEFE DE CALIDAD, Hotel Management
Dear guest
We are really thankful for taking your time to share your opinion with us, we are so happy that your expectations about our hotel and the quality was very positive.
It has been a pleasure to hosted you and we await have the chance to welcome you back soon to this your home in Villavicencio.
Sincerily.
Quality Manage
Recommended
for Everyoneby A verified traveler from washington dc
Posted 2 Aug 2018 on Orbitz
Nice hotel, but sauna and turco was not working, pool and jacuzzi cold. So not much use from the wet zone,
Restaurant - they have to learn to make salads. Cesar salad was not romane lettuce just regular, and capreese salad has yellow mozzarella instado of fresh.
For the price you can stay in better place.
Comment from Hotel Management
11 Sep 2018 by JEFE DE CALIDAD, Hotel Management
Dear guest
We are really thankful for taking your time to share your opinion with us, we are so sorry that your expectations about our hotel and the quality of the restaurant were not over them, specif with the salads preparations. we want you to be sure that that your opinion is really important and are taking care for the areas involved. once more we are really sorry and we will be glad if you re-consider your decision about giving us a second opportunity to come back , so in that way we could make you change your perception about our service.
Sincerily.
Quality Manager
