Ratings based on 97 Verified Reviews

4.1 out of 5
73% of guests recommend
4.3 Room cleanliness
4.3 Service & staff
4.1 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
4 out of 5
by A verified traveler from oakville

Posted 21 Dec 2021
Good price 👍
Comment from Hotel Management
21 Dec 2021 by Reservaciones, Hotel Management
Gracias por sus comentarios
1 out of 5
by A verified traveler from Allen

Posted 18 Oct 2021
I did not like anything about this place. Horrible rooms, not clean beds. Dirty bathroom, inconsistent hot water, faulty air conditioner, plugged faucet, terrible restaurant, parking offsite you need to cross street and walk behind a building ti get access to it if arriving late. The worst hotel in all of my years of traveling.
Comment from Hotel Management
19 Oct 2021 by Reservaciones, Hotel Management
Lamentamos los inconvenientes que haya tenido durante su estancia en el hotel, gracias por sus comentarios.
5 out of 5
by A verified traveler

Best Hotel In Villahermosa Mexico

Posted 15 Sep 2021 on Hotels
My Stay at the hotel was the Most Fantastic time I have had at any hotel. The staff bend over backwards to accommodate you in every way possible in my opinion this hotel rates a 10 I will recommend the hotel to my friends and anybody who is visiting Villahermosa. The cleanliness of the hotel what is the best I have ever seen
Comment from Hotel Management
15 Sep 2021 by Reservaciones, Hotel Management
Agradecemos su preferencia, esperamos verlo pronto.
5 out of 5
by A verified traveler

Posted 22 Jun 2021 on Hotels
Comment from Hotel Management
2 Jul 2021 by Reservaciones, Hotel Management
Gracias por sus comentarios
4 out of 5
by A verified traveler

Posted 8 Jan 2020
The access to the elevator and the parking. People at the fromt desk very nice
Comment from Hotel Management
14 Feb 2020 by Reservaciones, Hotel Management
Gracias por sus comentarios
2 out of 5
by A verified traveler

Centro area in Villahermosa should be avoided.

Posted 24 Mar 2016 on Orbitz
Pros: Air condition worked ok.
Cons: Cleanup the city. Do something about odor in lobby. Finger prints on walls in room.
Location: Tried, but did not find anything fun or interesting in this city. Just a stopping point on the way to Palenque, which is much nicer.
The downtown area is dirty and stinky. I don't think the sewers work well, so there is a smell of sewage everywhere. Including the lobby/entry of this hotel.
2 out of 5
by A verified traveler

Really messy and noisy area, kind-of-ok hotel

Posted 29 Dec 2015 on Hotels
The hotel is in the middle of a super-messy and noisy street with markets and clubs. They have a parking lot about 200m away, but no way you can find it yourself, so you need to leave your car somewhere, and ask staff. Staff does not speak a word of english, making everything harder. Room itself is ok, except for plastic-feeling linen. We were on the third floor (kind of far from the noise), but still everything was vibrating due to the music downstairs, and the whole place is really really loud non-stop throughout the night.
3 out of 5
by Neal G from Akron

Posted 2 Aug 2015 on Hotels
Very convenient area. Fun at night. Room was too cold on one side and too hot on the other. I would stay again
Comment from Hotel Management
2 Jan 2016 by Roxana, Hotel Management
Thank you come back soon
3 out of 5
by A verified traveler

Posted 27 May 2024
El aire acondicionado falló y lo terminaron de arreglar a las 03:30 AM y tuvimos que dormir un rato en el lobby del hotel.
3 out of 5
by A verified traveler

Posted 25 May 2024
Me parece bien, solo no me gustó las cabeceras demasiado duras, pero todo bien
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