Ratings based on 166 Verified Reviews
4.7 Room cleanliness
4.6 Service & staff
4.5 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 21 Mar 2024
This is an amazing place. We had trouble getting to our room as no one at reception. Then the key didn’t work. It’s like staying in a different century but with very very good beds
Comment from Hotel Management
25 Mar 2024 by Jorge Quaresma, Hotel Management
Dear Mrs. Donna, On behalf of our entire team at Pousada Convento Vila Viçosa, we would like to thank you for taking the time to provide us with your feedback. Your opinion is crucial for us to continue improving our service and anticipate our Guests' needs.It was a real pleasure for us to have you as our Guest, and we look forward to welcoming you again at Pousada Convento Vila Viçosa.Best regards, The Team at Pousada Convento Vila Viçosa
by A verified traveler
Posted 18 Sep 2023
The hotel looks very tired, and needs investment, and the garden is not well looked after. The mattresses were rock hard.
Comment from Hotel Management
20 Sep 2023 by Jorge Quaresma, Hotel Management
Dear Mr. Charles, We would like to thank you for giving us your honest opinion on your stay. Unfortunately, we did not satisfy your expectations. We would like to sincerely apologize for any inconvenience caused. We have taken note of all the issues mentioned so that improvements can be made in the short-term.We appreciate that you chose Pousada Convento Vila Viçosa for your stay. We hope you will give us another opportunity to demonstrate our high service standards and regain your trust during your next visit.Kind regards,Jorge Quaresma - Unit Manager
by A verified traveler
Posted 14 Jul 2023
by A verified traveler
Posted 4 Oct 2022 on Orbitz
A unique experience! Our walk to our room was like being transported into the time when the convent was inhabited. You really got the authenticity of the place 500 years ago. So cool and the room was clean and comfortable. Would recommend highly. The town of Vila Vicosa is also a must see.
by A verified traveler
Posted 15 Jun 2022
Great place to relax
by A verified traveler
Posted 21 Jan 2022 on Hotels
All staff helpful and friendly.
Lovely hotel we enjoyed our stay, restaurant a bit overpriced but reasonable food.
by A verified traveler
Posted 29 Nov 2021 on Hotels
Great location next to the palace with onsite parking.
by A verified traveler
MY 82 BIRTHDAY
Posted 19 Oct 2021 on HotelsRECEPTION was good.She is a fine lady. But after checking she said follow me I will show you the direction.She was long way from us.No help with our luggage.That beautiful marble stair with 10 steps near the reception was a bit difficult for us. One hand holding a small suitcase and the other hand holding the beautiful marble banister was not eassy. Don´t forget I am 82 years and my wife is 78 years old.
The room was good but with a tiny window.Very good bed and linens,.I always have a double bed but they gave me two single beds.I was very unhappy. Called Hotels.com and they did not helped. Very disappointed.
This is my 2nd time there.They have made some improvement but not enough.Lot of cost saving going on. There is no face cloth or small towel. no slipper.The floor is made of tiles and marble and it is cold. Similarly no bath robe.Mini bar ie empty.Why ? they donot trust the guest?This is not nice.
The bk.fast was good but not fantastic.I generally eat egg,becon ,and bk,beans.But here it was looking disgusting.Never went there again. just took bread ,butteer ,cheese and fruits.
Resturent was very good . good dinner. and good wine.Even they made a small cake with one candle for my 82 Birthday. Very nice surprise.Tha staff were very polite and kind.
by A verified traveler
Wonderfully Historic Yet Every Amenity for 2021!
Posted 15 Oct 2021 on HotelsThis is a wonderfully historic hotel with a large swimming pool, amazing gardens, a top quality restaurant, a divine breakfast and mysterious chapels off the restaurant's court yard with centuries old murals. It is next door to the Summer Palace of the Dukes of Braganza - take the tour and understand the history of the pristine little town in the Alentejo.
by A verified traveler
Posted 10 Dec 2019 on Hotels
