Ratings based on 286 Verified Reviews
4.6 Room cleanliness
4.7 Service & staff
4.5 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 18 Apr 2024
Uniqueness and design of Luna Hotel.
Comfortable mattress, complete amenities of the room.
Staff are very accommodating and respectful.
by A verified traveler
Posted 31 Mar 2024
by A verified traveler from Moses Lake
Posted 17 Mar 2024
Staff were very accommodating and courteous
by A verified traveler
Posted 1 Mar 2024
It’s the little things that prevents me from giving it top marks. Our toilet barely worked and the odour from the drain was never properly resolved. The service staff for the rooms was amazing but the staff at the front seemed like I was annoying them at times. They were nicer to my Filipina partner fortunately. I would stay again as the location and the breakfast made it amazing.
by A verified traveler from New York
Posted 21 Feb 2024
We had a wonderful stay at Hotel Luna. We highly recommend this hotel.
by A verified traveler
Posted 18 Feb 2024
Friendly staff and wonderful service
by A verified traveler
Posted 17 Feb 2024
I only stayed for one night. So far everything is fine.
by A verified traveler from Adrian
Posted 16 Feb 2024
Most everything was fine.
However, we had to take cold showers, as the hot water was not working. We informed the front desk we had no hot water for the shower. A maintenance man came and attempted to fix the hot water heater for the shower. There was hot water for about 30 seconds. We lodged another complaint stating that for 2 nights, we took cold showers. When we checked out, no apologies or voucher offers.
We made reservations for the Valentines Day dinner buffet at Hotel Luna. It was truly wonderful. The food and service were excellent. The ambience was pleasant without being stuffy or pretentious. I would easily recommend this event to anyone who would visit Vigan City.
by A verified traveler
Posted 30 Jan 2024 on Travelocity
Exceptional staff in every position. Very nice hotel from the common areas to the rooms. Only complaint is the musty smell in the room due to the carpet. I would highly recommend removing the carpet. I don't know if all the rooms have carpet, if not I would definitely ask for one without.
by A verified traveler
Posted 29 Jan 2024
A museum
