Ratings based on 2 Verified Reviews

5.0 out of 5
4.5 Room cleanliness
5.0 Service & staff
4.0 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
5 out of 5
by A verified traveler

Nice place, close walk to most interesting places.

Posted 5 Jan 2020 on Hotels
It was nice, comparable to most hotels in this area. A little too pricey but it was the only one that had available room for 3 for the dates we wanted. It was a late booking just a few days before we arrived. The room size was adequate, the extra bed was just as comfortable as the regular beds if not better. We spent 3 nights. It is right in the main street close to most places but was quiet, could hardly hear people on the streets. Housekeeping issues:The toilet seat moves with you, I didn't call the staff to fix it because it would take some time, we were too tired to have someone in the room too long to fix it; would require a new seat installed; wasn't sure they had one available to replace it in a jiffy. The bathroom door made loud noise which the maintenance staff came to fix right away with a squirt of oil. This I knew would only take a few seconds to fix. They have just a little bigger than regular towel for each guest, and wash cloth or hand towel cost extra. They provided new disposable toothbrush and toothpaste, a tiny soap and shampoo conditioner envelopes and bottled water for each guest daily. They could have provided more than 2 hangers in the closet. It was close to restaurants and other eateries so I did not request breakfast in my booking. It cost less to eat out and you have a choice of trying out different foods unlike what the hotel offers, mainly the same food for breakfast everyday. Staff were friendly, looked happy and smiling all the time and polite.
Comment from Hotel Management
10 Jan 2020 by Bea, Hotel Management
Dear Estelita, Thanks a lot for the review. We are very sorry to hear that you went through some unpleasant moments during your stay with us.Please be assure this review will pass in our management team and our auditor's will visit the property to check the rooms that need's to repair. However, it's great to know that you are satisfied in our services and the location is suitable for you. Best regards, Bea
5 out of 5
by A verified traveler

Posted 28 Nov 2019
Alles war toll.besonders warme Dusche historisches Mobiliar Lage,einfach alles.preiswert.
Comment from Hotel Management
13 Dec 2019 by Bea , Hotel Management
Dear ZEN Guest, Thank you very much for such a high appreciation of ZEN Rooms! We’re very happy to hear that you enjoyed your stay. As the top rated budget hotel company in Asia, we pride ourselves in providing the best value-for-money stays. Best regards, Bea