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"Jim and the staff was increíble friendly and helpful during our stay. They help us to book everything we need and provides us with professional advise. They were above and beyond. We forgot a power bank in the hotel and they drove to the train station to give it to us "

"Lovely staff, polite and courteous. Room was clean to a high standard Central and location is right next to the beach "

"Excellent Location"

"The property is in a perfect location , a short walk to many main attractions of Hanoi. The staff were incredibly friendly and helped me find my way and arrange taxis etc during my stay . Would highly recommend the Royal Palace Hotel to anyone . I felt safe and comfortable "

"Soon after booking we received a helpful communication pack with offers of trips from the hotel. These were fairly priced so we booked a HaLong bay trip in advance of arrival which included a complimentary airport pickup. This was most welcome after a long journey from Manchester."

"The staff is incredible. Great location! Good breakfast buffet. "

"The room was very clean and cleverly organized. All of the staff from the door people to the cleaning personnel to the front desk and restaurant servers were so friendly, patient and ready to help when needed: ie Excellent customer service. They made us feel valuable as special guests at the hotel. The AC worked perfectly fine. Did not go to the bar so no comments. We will stay there again for sure. Drs Vo and Huynh "

"Staff were super nice, addressed any questions or concerns right away. Great pool, they also have a gym that I didn’t get a chance to use. Room was clean, I stayed facing the beach view was phenomenal. Very closed to a lot of restaurants, spa and convenience stores. Def would come back "

"Everything was great the view from the room was awesome!! The hotel amenities were awesome including the pool and the gym. Directly across the street from the hotel was a path to get to the beach. Unfortunately that area of the beach was filthy with litter l this was the biggest turn off."