Ratings based on 424 Verified Reviews
4.4 Room cleanliness
4.2 Service & staff
4.2 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 5 Jun 2024
by A verified traveler from henderson
Posted 19 Mar 2024
Great value for money property
Comment from Hotel Management
19 Mar 2024 by Nadine Halle, Hotel Management
Dear Hugh,thank you very much for the feedback at your stay at the NH Mannheim Viernheim. We are happy to hear that you had a good stay with us and we hope to welcome you again at NH Mannheim Viernheim. Kind regards
by A verified traveler
Posted 6 Dec 2023 on Ebookers
Welcome hot juice and biscuits.
Every member of staff friendly, helpful and enjoyed working there.
Comment from Hotel Management
11 Dec 2023 by Melanie Zermann Deputy Hotel Manager , Hotel Management
Dear Derek, thank you for your time and effort to tell us your impressions about your stay at the NH Hotel in Viernheim. Individual service and costumer orientation is very important for us. It is our utmost desire to make our guest feel comfortable and welcome in our hotel. I was very happy to read in your comment, that the hotel staff was friendly and helpful. We would be delighted to welcome you again at the NH Mannheim Viernheim. Kind regards.
by A verified traveler
Posted 27 Nov 2023
by A verified traveler
Posted 10 Oct 2023
Great service all around
Comment from Hotel Management
10 Oct 2023 by Nadine Halle, Hotel Management
Dear Perparim,Thank you for taking the time to fill out our questionnaire and for giving us your feedback.Comments, suggestions and complaints are very important to us.We are really pleased that you are generally satisfied with our hotel. Because it is our top priority that our guests feel comfortable and welcome at all times.We look forward to your next visit and in the meantime we will be happy to answer any questions or suggestions you may have.Kind regards
by A verified traveler
Posted 23 Sep 2023
The person that I've communicated during the check in was very unpleasant.
Comment from Hotel Management
24 Sep 2023 by Nadine Halle, Hotel Management
Dear Oleg,Thank you for taking the time to fill out our questionnaire and for giving us your feedback.Comments, suggestions and complaints are very important to us.We take your feedback very seriously and will immediately work it out with the responsible department heads.We look forward to your next visit and in the meantime we will be happy to answer any questions or suggestions you may have.Kind regards
by A verified traveler
Posted 18 Aug 2023
Comment from Hotel Management
8 Sep 2023 by Nadine Halle, Hotel Management
Sehr geehrte Carmen,vielen Dank, dass Sie sich die Zeit genommen haben unseren Fragebogen auszufüllen und uns Ihr Feedback zu übermitteln. Positive Kommentare, Anregungen und auch Reklamationen sind sehr wichtig für uns.Es freut uns wirklich sehr, dass Sie im allgemeinen mit unserem Hotel zufrieden sind. Denn es ist unser oberstes Bestreben, dass sich unsere Gäste wohl und jederzeit willkommen fühlen.Wir freuen uns auf Ihren nächsten Besuch und stehen Ihnen in der Zwischenzeit gerne für Fragen oder Anregungen zur Verfügung.Mit freundlichen Grüßen
by A verified traveler
Posted 17 Aug 2023
This was a really decent hotel for the money. It was really convenient beside the mall and the parking was easy. The lobby and hotel itself was clean. The only issue is we stayed five nights, two nights the rooms weren’t made and the third night we didn’t have towels. I’m not sure what the problem was. I would use this hotel again, but I would expect a better response when the room is not being made up.
Comment from Hotel Management
18 Aug 2023 by Nadine Halle, Hotel Management
Dear James,Thank you for taking the time to fill out our questionnaire and for giving us your feedback.Comments, suggestions and complaints are very important to us.We are very sorry that your stay was not to your full satisfaction based on the points mentioned. We sincerely apologize for the inconvenience caused.We take your feedback very seriously and will immediately work it out with the responsible department heads.We look forward to your next visit and in the meantime we will be happy to answer any questions or suggestions you may have.Kind regards
by A verified traveler
Good for a night or two
Posted 21 Jul 2023 on HotelsGreat for one night. No coffee in the room, other than this all fine.
Comment from Hotel Management
25 Jul 2023 by Nadine Halle, Hotel Management
Dear Grigor,Thank you for taking the time to fill out our questionnaire and for giving us your feedback.Comments, suggestions and complaints are very important to us. In the category superior rooms you will l have a coffee maschine and a kettel in the room. We look forward to your next visit and in the meantime we will be happy to answer any questions or suggestions you may have.Kind regards
by A verified traveler
Posted 14 Jun 2023 on Hotels
Comment from Hotel Management
27 Jun 2023 by Nadine Halle, Hotel Management
Sehr geehrter Jaehee,vielen Dank, dass Sie sich die Zeit genommen haben unseren Fragebogen auszufüllen und uns Ihr Feedback zu übermitteln. Positive Kommentare, Anregungen und auch Reklamationen sind sehr wichtig für uns.Es freut uns wirklich sehr, dass Sie im allgemeinen mit unserem Hotel zufrieden sind. Denn es ist unser oberstes Bestreben, dass sich unsere Gäste wohl und jederzeit willkommen fühlen.Wir freuen uns auf Ihren nächsten Besuch bei uns und stehen Ihnen in der Zwischenzeit gerne für Fragen oder Anregungen zur Verfügung.Mit freundlichen Grüßen
