Ratings based on 97 Verified Reviews
4.3 Room cleanliness
4.1 Service & staff
4.4 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 4 Apr 2024
by A verified traveler
Posted 22 Nov 2023
by A verified traveler
Posted 16 Oct 2023 on Hotels
The hotel is old and run down. The staff are not helpful. It is empty..
Comment from Hotel Management
2 Nov 2023 by Director of Sales , Hotel Management
Dear Susan,Thank you for the hotel review you have shared with us. Please accept our sincerest apologies for the inconvenience you experienced during your stay. We have addressed this to the concerned department where it will be looked into. We hope you will visit us again. Sincerely,Director of Sales
by A verified traveler
Posted 15 Jun 2023
Room is clean
Check in made me feel discriminated
Dark and no light for self parking
Security people are not able to direct me where to park at night. Cuz me to park wrong place n move back to correct place
For a nice hotel why do they limit lighting at night
Comment from Hotel Management
16 Jun 2023 by PINGKO, Hotel Management
Dear Value Guest,Thank you for the hotel review you have shared with us. Please accept our sincerest apologies for the inconvenience you experienced during your stay. We have addressed this to the concerned department where it will be looked into. We hope you will visit us again. Sincerely,Director of Sales
by A verified traveler
Posted 26 Nov 2022 on Hotels
Great view, awesome friendly staff! The only thing that could be a bit cleaner is the balcony which still has cigarette butts and kind of dusty.
Comment from Hotel Management
24 Apr 2023 by Director of Sales, Hotel Management
Dear Value Guest, Thank you so much for your feedback of our hotel. It is something we takes great pride in and your feedback is extremely valuable to us. We have addressed this to the concerned department where it will be looked into. We hope you will visit us again. Sincerely,Director of Sales
by A verified traveler from Des Moines
Posted 2 Jun 2022
by A verified traveler
Posted 12 Feb 2020
Large room, variety of breakfast options and food fotness room
Comment from Hotel Management
13 Feb 2020 by Kind Regards, Cecille, Hotel Management
Dear Valued Guest,
Thank you for staying with us and we are glad to hear that you liked our service.
Looking forward to having you as a guest in the future.
by A verified traveler
Posted 12 Feb 2020
Staff friendly and larger room. Variety of breakfast selections
Comment from Hotel Management
13 Feb 2020 by kind Regards, Cecille, Hotel Management
Dear Valued Guest,
We are delighted to hear you enjoyed our overall service. Thank you for staying with us and hope to welcome you again for your future visits.
by A verified traveler
Posted 31 Dec 2019
I was checked in a room with a few mosquito and a tiny cockroach. The reception staff reacted promptly when he was informed of the situation. He immediately arranged another room for me and accompanied to inspect the room to ensure my complete satisfaction.
Comment from Hotel Management
31 Dec 2019 by Kind Regards, Cecille, Hotel Management
Dear Sir/Madame,
Thank you for staying with us.
Apologies for the unexpected incident on your check in day however we are glad to hear that you appreciated the action and quick respond of our team. We are constantly striving to give a better service and satisfaction to all our guests.
We hope that you enjoyed the rest of your stay in our property.
Have a wonderful year ahead.
by A verified traveler
Lovely Lao Hotel
Posted 27 Nov 2019 on HotelsBeautiful hotel and lovely staff...just a little bit noisy.
Comment from Hotel Management
28 Nov 2019 by Kind Regards, Cecille, Hotel Management
Dear Ms. Wendy,
Thank you for your comments, well appreciated. It is nice to hear that you like the hotel and we hope that you enjoyed your stay with us.
For your future visit, please don't hesitate to contact us and we would be glad to have you again as our guests.
