Ratings based on 987 Verified Reviews

4.1 out of 5
79% of guests recommend
4.3 Room cleanliness
4.2 Service & staff
4.1 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
5 out of 5
by A verified traveler

Posted 5 Jun 2024
Happy
1 out of 5
by A verified traveler

Posted 22 May 2024
We chose this hotel for location. Two days before I received an email in German informing me the hotel was closed and we had been booked into another hotel a good distance from our original choice which required us to Uber wherever we wanted to go. We asked for complimentary breakfast as compensation and they agreed. They also offer a free drink if you choose not to have housekeeping. Unfortunately we put the sign the wrong way and they would not honour the drink. The room was fine and the breakfast was fine.
1 out of 5
by A verified traveler

This traveler left a rating score only Posted 21 Apr 2024
1 out of 5
by A verified traveler

Posted 17 Apr 2024
I am reviewing the property for hotel Franz as 5 days prior to arrival they told me they overbooked and sent me elsewhere to their sister property.The service and staff at this property was mediocre , they were unhelpful with my questions and issues with getting sent to this property. Was told I would have taxi service for the inconvenience, new property had no information and didn’t bother to help, original property did not respond to my emails . Will not book again
5 out of 5
by A verified traveler

Posted 9 Apr 2024
Very convenient place to stay, just across the street from the main train station. Clean rooms, nice and confortable. Good price.
4 out of 5
by A verified traveler

Posted 2 Mar 2024
Generally okay.
3 out of 5
by A verified traveler

This traveler left a rating score only Posted 2 Mar 2024 on Hotels
5 out of 5
by A verified traveler

Lovely hotel, very close to the station

Posted 24 Feb 2024 on Hotels
Lovely hotel, very close to the station, a few minutes walk to Belvedere Palace and a short tram ride away from the other main tourist areas (although we did walk if on a few occasions). Friendly and efficient stagf. Nice continental breakfast.
5 out of 5
by A verified traveler from Montreal

Posted 18 Feb 2024
Huge room for a very good price. 2 minutes from central train station, shopping mall, tram station
5 out of 5
by A verified traveler

Posted 17 Feb 2024
A recently modified hotel, retaining its traditional, grand style in a relaxed atmosphere. Large reception rooms and clean airy bedroom and bathroom and friendly helpful staff. A good selection of generous breakfast courses on the 1st floor restaurant. A good local traditional Tyrollean restaurant on the doorstep, with others close by. conveniently located within 10 minute walk from the main railway station which also including underground U1, U3 lines plus trams and local buses. We are already looking forward to returning.
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