Ratings based on 993 Verified Reviews

4.4 out of 5
66% of guests recommend
4.5 Room cleanliness
4.3 Service & staff
4.4 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
5 out of 5
by A verified traveler

Posted 23 May 2024
Excellent front desk came to immediate aid when my daughter fell quite ill from food related infection at another establishment in Vienna. They contacted and arranged a private Dr to assess and treat my daughter on site. We were thoroughly impressed. Location great for walking distance to a number of locations. I would rebook here.
5 out of 5
by A verified traveler from Jacksonville

Posted 10 May 2024
I was on the 6th floor facing west and the view was magical and I really don't use that word. Spectacular sunsets, lovely gardens, property very clean/comfortable. Staff wonderful/helpful from the breakfast staff to the bartender who let me loiter before my train and was just lovely. Front desk interactions also enjoyable. I was on a 6 week solo trip thru multiple countries and this stay was an absolute highlight. I enjoy being able to open hotel windows and it was cool and quiet and delightful outside.
5 out of 5
by A verified traveler

Posted 10 May 2024
Very comfortable and so close to Belvedere Palace!
5 out of 5
by A verified traveler

Posted 27 Mar 2024
Staff was very attentive and great amenities. Terrible breakfast buffet and myself and family would highly recommend this hotel.
4 out of 5
by A verified traveler

This traveler left a rating score only Posted 3 Mar 2024 on Hotels
5 out of 5
by A verified traveler

Comfortable stay

Posted 23 Jan 2024 on Hotels
Great stay. Very comfortable rooms, nice friendly professional staff. Would certainly return.
5 out of 5
by A verified traveler

This traveler left a rating score only Posted 23 Jan 2024 on Hotels
3 out of 5
by A verified traveler

This traveler left a rating score only Posted 18 Jan 2024 on Hotels
3 out of 5
by A verified traveler

HOTEL DO GRUNTOWNYCH ZMIAN

Posted 16 Jan 2024 on Hotels
W recepcji bałagan, przy meldowaniu recepcjonista nie mógł znaleźć naszej rezerwacji. Nawet początkowo twierdził, że rezerwacja była anulowana. Wyjaśnianie i proces zameldowania trwał blisko godzinę. Przy śniadaniu okazało się, że nie jest zaznaczony pobyt z opcją "Śniadanie" i tu też należało sprawę wyjaśnić. Mała część śniadaniowa, trudno o wolny stolik zwłaszcza gdy przychodzą na śniadanie grupy wycieczkowe. Pokoje z opcją "otwartej" łazienki nie są do zaakceptowania. Generalnie hotel powinien pójść do gruntownego remontu albo do wyburzenia, a personel powinien przejść gruntowne szkolenie. A na dokładkę gburowaty barman w hotelowym barze.
5 out of 5
by A verified traveler

This traveler left a rating score only Posted 11 Jan 2024 on Hotels
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