Ratings based on 993 Verified Reviews
4.5 Room cleanliness
4.4 Service & staff
4.2 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 26 Aug 2020 on CheapTickets
Comment from Hotel Management
17 Sep 2020 by HDF, Hotel Management
Dear Guests, Thank you for your great feedback. All the best to you! Sincerely,
by A verified traveler
avoid during COVID pandemic
Posted 13 Aug 2020 on HotelsI would have given my stay a perfect rating if it weren’t for the fact that at breakfast none of the workers were wearing masks (and it was a buffet). They didn’t care about our safety during this pandemic. Please avoid at the moment. Otherwise, very beautiful hotel.
Comment from Hotel Management
20 Aug 2020 by HDF, Hotel Management
Thank you very much dear Guests for this kind feedback.
We're happy that you enjoyed your stay with us. Hope to welcome you back soon. Kindly note that we use and fulfill all Government rules for the safety of our guests especially in These times. Be safe, Best regards,
by A verified traveler
Posted 14 Jul 2020 on Hotels
Comment from Hotel Management
16 Jul 2020 by HDF, Hotel Management
Dear Guests, Thank you for your stay with us and for the great feedback. From your excellent rating we saw that you were entirely satisfied with the hotel, our staff and the services offered! It’s a pleasure to hear that you could spend several enjoyable days in Vienna- looking forward to welcoming you back soon! Sincerely,
by A verified traveler from Germany
Posted 20 Jun 2020
Nice old style interior overall but needs refurbishment in the next years and the breakfast area takes away that 1900s feeling. Furniture looks more like a second class train interior. Breakfast (maybe due to covid19) was down to a minimum but at least scrambled eggs from real eggs would have been good.
Comment from Hotel Management
22 Jun 2020 by HDF, Hotel Management
Thank you very much dear Juicy for this kind feedback.
We're happy that you enjoyed your stay with us. And we thank you for your important feedback, also on breakfast. We apologize that it wasen't as expected. Hope to welcome you back soon. Best regards,
by A verified traveler
Nice hotel - Wifi doesn’t work.
Posted 6 Feb 2020 on HotelsEverything is great apart from the wifi for which I was getting a download speed of 2mbps. On the first night I phoned reception and they said they would have a technician look at the wifi and that reception was better in the lobby. No one really wants to have to go to the lobby to use the Internet. However on the 2nd night the wifi was still bad. Looking at other reviews I can see other people have complained about the poor wifi so there is clearly no intention from the management to resolve this problem. This is a shame because everything else about the hotel is great - apart from maybe the breakfast which was very crowded
Comment from Hotel Management
8 Feb 2020 by HDF, Hotel Management
Dear Guests, we thank you for the kind feedback about our hotel and great breakfast. We do apologize for the wifi in your room, we do have technicians that work on this issue. We would be glad to know which room it was in order to follow up on this. Sincerely,
by A verified traveler from London
Posted 16 Jan 2020
We were upgraded to delux rooms on arrival which was lovely. The hotel was clean, the staff were friendly and the breakfast was very good. Incredible value for money, and such a perfect location.
Comment from Hotel Management
16 Jan 2020 by HDF, Hotel Management
Fantastic feedback about our Hotel and staff! Thank you so much dear Frankie, would be great to welcome you again in our Hotel. Sincerely,
by A verified traveler
A lovely old style hotel
Posted 10 Jan 2020 on HotelsWell situated - a walk to the Museum Quarter took only 25 minutes. A lovely old style hotel with happy helpful staff.
Comment from Hotel Management
13 Jan 2020 by HDF, Hotel Management
This is really nice of you dear Abigail to mention our helpful staff, Thank you! would be great to welcome you back! Best greetings,
by A verified traveler
Excellent location, good value for money.
Posted 2 Jan 2020 on HotelsI've stayed in the hotel for 5 nights at Christmas time.
Pros:
Very helpful polite and ready to assist staff. I had no trouble communicating in English. The location is excellent. The hotel has an underground station entrance literally next door. St. Stephan's Cathedral is within 15 minutes walk. The room was clean and tidy. The breakfast had excellent variety, something for every taste.
Cons:
The room had no outside view. The window had frosted glass, when I opened it, there was an ugly brick wall of the neighboring building and a small inner yard. Not a big issue for me as I was returning to the hotel mostly to sleep and rest.
Breakfast section can get very crowded. I had breakfast half an hour before they were stopping to serve it, and most tables were still occupied. I guess it's worse at peak hours, so take that into consideration.
Overall - a very nice hotel, great location and friendly staff. I'd stay there again.
Comment from Hotel Management
7 Jan 2020 by HDF, Hotel Management
Dear alexei, Thank you, we really appreciate your fantastic review and great comments! Great that you enjoyed staying with us! Would be great hosting you again. Best greetings,
by A verified traveler
Loved it.
Posted 31 Dec 2019 on HotelsLoved it. Great place to stay. Great staff and location.
Comment from Hotel Management
2 Jan 2020 by HDF, Hotel Management
Really great and very nice dear Gordon! Thank you so much! All the best to you!
by A verified traveler from Haifa
Posted 31 Dec 2019
Excellently placed. Near by foot and very good public transportation location
Comment from Hotel Management
31 Dec 2019 by HDF, Hotel Management
Thank you very much dear Avi, all the best greetings,
