Ratings based on 987 Verified Reviews
4.8 Room cleanliness
4.7 Service & staff
4.8 Room comfort
4.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 29 Apr 2024
The hotel is old and doesn't feel like luxury 5 stars experience. Cleanliness needs to be improved in the hotel's rooms and corridors. Also, the smell in the hotel isn't good, and it feels like it's old and unmaintained. Despite this, the breakfast is excellent and the staff is friendly and accommodating.
by A verified traveler
Posted 26 Apr 2024
This is a true five star hotel
Comment from Hotel Management
27 Apr 2024 by Front Desk, Hotel Management
Thank you so much for your Feedback! The Anantara Palais Hansen Team would be happy to welcome you back soon!
by A verified traveler from Coventry
Posted 26 Apr 2024
by A verified traveler
Posted 22 Apr 2024
Very clean and professional
Staff
Comment from Hotel Management
27 Apr 2024 by Front Desk, Hotel Management
Dear Mr George, we are very happy to read that you are satisfied with our Hotel and Staff. The Anantara Palais Hansen Vienna would be happy to welcome you back!
by A verified traveler
Posted 11 Mar 2024
Amazing stuff , great room , great breakfast - anything you need for great vacation
Comment from Hotel Management
19 Mar 2024 by Florian & team, Hotel Management
Dear Sharon,Thank you so much for your most wonderful feedback and we all hope to have the pleasure to welcome you back to Anantara Palais Hansen Vienna Hotel very soon!With kindest regards,
by A verified traveler
Posted 4 Mar 2024
This hotel is an oasis.
It cannot be faulted. Totally first class
Comment from Hotel Management
19 Mar 2024 by Florian & team, Hotel Management
Dear Howard,Thank you so much for your kind words. It is feedback like yours that motivates us every day to become a little bit better in everything we do.With kindest regards,
by A verified traveler
Posted 22 Jan 2024
Remember that there is No option to go the pool with a child after 4pm, which they do not inform about. So it is rather family unfriendly hotel. Disappointment. The staff in spa do not speak english.
Comment from Hotel Management
23 Jan 2024 by Florian Wille & team, Hotel Management
Dear Talgat,Our Sauna and SPA area is open for children below 16 years old from 11am - 4pm. Thereafter the space is reserved for adults to relax. I am sorry, that this was not brought to your attention early enough, however with all our facilities for families, especially in terms of flexible rooms arrangements, we welcome many happy families from all over the world. We will improve our communication in order to avoid such disappointments in the future and hope to have the pleasure to welcome you and your family back to Palais Hansen in beautiful Vienna!With kindest regards,
by A verified traveler
Posted 2 Jan 2024
Nice property but terrible reception staff!! It is a shame that such a big investment in customer comfort is completely ruin by incapable front desk staff. It is a shame to spend 1000 euros a night and not get the service you paid for!!
Comment from Hotel Management
3 Jan 2024 by Florian Wille, Hotel Management
Dear Mr. Ignacio, Thank you for your candid feedback. None of our reports show a negative comment from you during your stay or even during checkout. May I please kindly ask you to contact me directly in order to understand what went wrong. Thank you for taking the time and with kindest regards,
by A verified traveler
Ok for a short stay
Posted 17 Dec 2023 on HotelsNot too bad, used to be better. Room service menu and wine list could be improved. Buffet breakfast not as good as other places.
Comment from Hotel Management
21 Dec 2023 by Palais Hansen Kempinski Vienna, Hotel Management
Dear Andrew, Thank you for reviewing your stay with us at Palais Hansen Kempinski Vienna. I am happy to read you enjoyed your time with us but of course I am disapointed to know that you did not experience the breakfast and room service menu like before. I will discuss this with the team internally and see what we can do to once again offer a different selection of goods.
by A verified traveler
Posted 14 Dec 2023
Comment from Hotel Management
19 Mar 2024 by Florian & team, Hotel Management
Dear Andrei,Thank you so much for your wonderful rating and we all hope to be able to welcome you back to Anantara Palais Hansen Vienna Hotel very soon!With kindest regards,
