Ratings based on 991 Verified Reviews
4.4 Room cleanliness
4.2 Service & staff
4.2 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler from Weston
Posted 29 Mar 2024
Decent hotel
Comment from Hotel Management
30 Mar 2024 by John Wallen-Holubek, Hotel Management
Dear Nicolas,thank you very much for taking the time to write us such a nice rating. We are very pleased to have you had as aguest and would be very proud to welcome you back at ARCOTEL Kaiserwasser on your next trip to Vienna.Sincerely,John Wallen-Holubek-Guest Experience Leader-ARCOTEL Kaiserwasser
by A verified traveler
Posted 27 Dec 2023
Very close to subway red line
Comment from Hotel Management
30 Dec 2023 by Sabri Satici - Front Office Manager, Hotel Management
Dear Andrea,thank you for taking the time to share your feedback on Expedia. We appreciate your positive rating and are pleased to hear that you found our location very close to the subway red line convenient.If there are specific areas where we can further improve to enhance your experience, please feel free to let us know. We value your input and hope to have the opportunity to welcome you back for an even better stay in the future.Best regards,
by A verified traveler
Posted 27 Dec 2023 on Hotels
Comment from Hotel Management
18 Jan 2024 by John Wallen-Holubek -Guest Experience Leader-, Hotel Management
Lieber Gast,vielen Dank für diese schöne Bewertung.Wenn Sie wieder mal in Wien sind, würden wir uns freuen Sie bei uns begrüßen zu dürfen.John Wallen-Holubek -Guest Experience leader-ARCOTEL Kaiserwasser
by A verified traveler
Posted 17 Dec 2023
I cozy safe and accessable place
Comment from Hotel Management
21 Feb 2024 by John Wallen-Holubek -Guest Experience Leader-, Hotel Management
Dear Dylan,thank you so much for taking your time to put a review of our Hotel online. We are tremendously pleased, that you liked your overall stay.Just to let you know, we currently modernizing and updating a lot of rooms for your future stay.Stay safe and be amazed at your upcoming stay at theARCOTEL Kaiserwasser.John Wallen-Holubek_Guest Experience Leader-guestrelation.kaiserwasser@arcotel.comwww.arcotel.comand the intireARCOTEL Kaiserwasser Team
by A verified traveler
Posted 12 Dec 2023
The best thing about this property is its location, if you are going for businness at the VIC. This hotel is literally accross the street from the VIC and U station.
The food was also very good.
The cons were the dated carpeting and attendant stuffy smell. For the same price, I prefer staying at NH Danube City, which is a 3-minute walk from the VIC.
Comment from Hotel Management
14 Dec 2023 by Sabri Satici - Front Office Manager, Hotel Management
Dear Mythri,thank you for your feedback on your recent stay at ARCOTEL Kaiserwasser in Vienna. We appreciate your comments and are pleased to hear that you found our hotel's location, especially in proximity to the VIC and the U-Bahn station, convenient for your business needs. We are also delighted that you enjoyed the food at our hotel.Your satisfaction is our top priority, and we hope to have the opportunity to welcome you back in the future and exceed your expectations.Thank you for choosing ARCOTEL Kaiserwasser.Best regards,
by A verified traveler
Posted 25 Nov 2023
Very convenient location for anyone wanting to visit the VIC. A variety of transit options are accessible in the area as well and its in a good enough location that Westfield Donau Zentrum can be considered walkable by most people. In terms of food, the hotel restaurant is a bit pricey compared to options outside but the attentive nature, cheer and charm of the hotel staff easily make up for this. I would definitely visit again.
Comment from Hotel Management
23 Dec 2023 by Sabri Satici - Front Office Manager, Hotel Management
Dear Ross,thank you for your positive review of ARCOTEL Kaiserwasser. We are delighted to hear that you found our location to be very convenient, especially for those visiting the VIC. We appreciate your recognition of the variety of public transportation options in the area and the accessibility of the Westfield Donau Zentrum within walking distance.We apologize if you found the hotel restaurant to be somewhat more expensive compared to other dining options. Your feedback is important to us, and we will internally review this to ensure we offer a balanced price-performance ratio.We are particularly pleased with your compliments regarding the attentive nature, cheerfulness, and charm of our hotel staff. Creating a positive and welcoming atmosphere is our goal, and we are glad that you experienced this during your stay.Thank you for your feedback, and we look forward to welcoming you back to ARCOTEL Kaiserwasser in the future.Best regards,
by A verified traveler from Etobicoke
Posted 20 Nov 2023
I have no complaints. Close to subway station and convenient for visiting Austria centar Vienna which I was visiting and the reason why I chose this hotel. Not the mention great Expidia price.
Comment from Hotel Management
21 Nov 2023 by ARCOTEL Kaiserwasser Wien, Hotel Management
Dear Mr. Borislav, thank you for your message and your great feedback! We are happy that everything was fine in the room,breakfast etc. We hope you come also the next time in our hotel. With kindest regards
by A verified traveler
Great stay, perfect location and kind staff
Posted 3 Nov 2023 on HotelsI loved my stay in this hotel alot, I went for business and the location is perfect and very close to the subways. Beside the staff are friendly and kind especially Georgina!!! I met her once but she was very welcoming and full of positive energy even though I wasnt in the mood to talk and laugh but because of her I forgot my tiredness and started to smile. The hotel should always hold this kind of staff!
Comment from Hotel Management
6 Nov 2023 by Sabri Satici - Front Office Manager, Hotel Management
Dear Hamad,thank you for sharing your fantastic experience during your recent stay at ARCOTEL Kaiserwasser in Vienna. We are thrilled to receive your positive feedback.It's great to hear that you loved your stay, and that our location was perfect for your business trip, being conveniently close to the subways.We truly appreciate your kind words about our staff, especially Georgina. We are proud to have team members who go above and beyond to make our guests feel welcome and comfortable. Your compliments are a wonderful recognition of their dedication.We look forward to sharing your comments with Georgina and the rest of our team, and we are committed to maintaining the high level of service you received.We hope to welcome you back in the near future, and please don't hesitate to reach out if you need any further assistance.Warm regards,
by A verified traveler
Posted 25 Oct 2023 on Hotels
Comment from Hotel Management
29 Oct 2023 by Sabri Satici - Front Office Manager, Hotel Management
Dear Mr. Juan,Thank you very much for your excellent review. We are delighted to receive your positive feedback and look forward to welcoming you back soon.Best regards,
by A verified traveler from Villach
Posted 20 Oct 2023
Very nice hotel for a business trip for your employees. Cost efficient, and very clean, friendly stuff and nice rooms.
Comment from Hotel Management
22 Oct 2023 by Sabri Satici - Front Office Manager, Hotel Management
Dear Mr. Johann,thank you for your kind feedback regarding your recent stay with us. We are delighted to hear that our hotel served as an excellent choice for your business trip, and that you found it cost-efficient, clean, and welcoming.Our team is dedicated to providing a warm and accommodating environment for our guests, and your comments serve as a great source of motivation.Should you have any additional comments or specific needs in the future, please feel free to reach out. We look forward to welcoming you and your employees back for another successful stay.Best regards,
