Ratings based on 183 Verified Reviews
4.4 Room cleanliness
4.2 Service & staff
4.3 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 3 Mar 2024
Area, parking near con centar
Comment from Hotel Management
15 Mar 2024 by atención al cliente, Hotel Management
Muchas grcaias por su comentarioUn saludo
by A verified traveler
Posted 10 Aug 2023
This hotel has amazing views, exceptionally friendly staff and good amenities. We stayed for 5 days, but we will try another place if we revisit the area. The main issue with this hotel is that it’s older in construction and the floors and doors are extremely loud, and the walls are thin. The room was plenty comfortable, but nights were not restful because we heard toilets flushing and allll the neighbors moving around at all hours. We did love the private balcony for enjoying the views.
Town isn’t too far from the hotel, but requires a drive. Luckily the hotel has a bar with food and a fancy restaurant. The views from the restaurant are the best in town, but the food was only OK. The pool is nice, but the spa was very underwhelming. The rate we paid was reasonable but expect extra charges for pool towels, and food and drinks to be on the spendy side.
Comment from Hotel Management
11 Aug 2023 by atención al cliente, Hotel Management
Than you very much!
by A verified traveler
Posted 27 Jun 2023
by A verified traveler
Posted 5 Jan 2023
Overall, the hotel estate and rooms are good: great location, nice view, and complete facilities. However, the hotel staff and services level is VERY WELL BELOW 4 stars hotel standards.
Please read details of highlighted experience during our stay
Arrival day
At point of arrival - we are not even sure when we arrived that we are the the front desk. There are not one help with luggage and the counter of reception is so high that I cannot even notice the front person.
At a check-in - we tried to ask for information about how to get to ski lift and maps. The hotel has no town map and not clear answer on where to go for ski: how to park, how to get rental equipment, etc.
2nd day
Breakfast - staff are very helpful and nice, but everything seem very rush. Not sure we can improve with more number of Staff during peak hours
Came back to the room - we arrived back at the room, but the room has not clean up. The staff just make a bed and do nothing else.
Spa services - the hotel has sauna, stream, and hot tub services. Very nice idea after a long ski day. Therefore, we have booked the slot on 3rd Jan at 6pm. We went to ski, leave the slope around 5, and back to hotel a little later than we expected (6.20).
We rush to make to our appointment and spa staff called us. Not speaking English very well, I only catch one sentence , “there is a problem”. I said, “I will go down to the spa to talk to you”.
I went down, and staff tried to explain in very bad tone. Here was the ke
Comment from Hotel Management
16 Feb 2023 by atención al cliente, Hotel Management
Thank you very for your opinion that helps us improve
by A verified traveler from Cape Town
Posted 2 Jan 2023
Lovely hotel in a fantastic spot above Vielha but only 2mins from the town centre. Excellent restaurant with really nice food and great staff.
Comment from Hotel Management
16 Feb 2023 by atención al cliente, Hotel Management
Thnak you very much!
by A verified traveler
Not recommended
Posted 29 Sep 2022 on HotelsHotel is in good condition, however service did not meet expectations. Also, staff almost doesn't manage to communicate in English and was not very friendly as well. Also breakfast was not at the expected level to such hotel
Comment from Hotel Management
18 Oct 2022 by atención al cliente, Hotel Management
Thank you very much
by A verified traveler
Posted 3 Aug 2022 on Hotels
Comment from Hotel Management
31 Aug 2022 by atención al cliente, Hotel Management
Muchas gracias
by A verified traveler
Posted 13 Jul 2022
We had a superior room. The best feature of the hotel is the view. The dining room is very nice and features Aran valley cuisine, which is delicious.
The hotel is outside the town and a little close to the road that leads to a tunnel through the mountains.
Great offsite parking. Nice pool. Perfect entry point to the Pyrenees.
Comment from Hotel Management
6 Aug 2022 by atención al cliente, Hotel Management
Thank you very much
by A verified traveler
Fine but could have been much nicer
Posted 29 May 2022 on HotelsThis was a short getaway to enjoy some hiking in a region new to us. Since this is mainly a ski area, we hope more attention is paid to non-ski sports in this beautiful area. Helpful if hotels like this takes some pride of place initiative to point out where trails begin. Fortunately, online apps compensate for this deficit.
Overall the hotel is fine for a chain, but we encountered small hassles with all the "extra" facility charges when offering it free would have won greater loyalty and return visits. For example, a dreary gym was free but the pool, sauna, jacuzzi all advertised as part of the property come with a day charge. Maintenance issues had been overlooked during lock down (peeling wall paper, dusty hallways, etc).
On the positive side, the hotel placed great emphasis on Covid hygiene. Breakfast flow was regimented by time specific seating, individual tongs apportioned servings and plentiful hand sanitizer. Staff consciously continue to wear masks.
On the negative side, being charged for bread that was offered as if complementary seemed like a sleazy way to mark up the bill. Just explain it to your patrons and let them make the choice for heaven's sake.
Room could use more electric outlets. Despite some ageing joinery (closets don't close smoothly, floors creak) the bed was comfortable, room temperature easily adjusted, refrigerator, room safe and balcony all nice features. A coffee maker would have been awesome.
by A verified traveler
Great place to spend a night or two
Posted 27 Apr 2022 on HotelsBeautiful location, good food, pleasant staff, and roomy rooms.
