Ratings based on 137 Verified Reviews
4.5 Room cleanliness
4.5 Service & staff
4.5 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 26 Mar 2024
by A verified traveler
Incredible security lapse
Posted 2 Mar 2024 on HotelsThe man who rented our room the day before us came back and told the front desk that he left something in the room. THEY HANDED HIM A KEY TO OUR ROOM!! He walked in on my wife and I, which terrified us. Our dog charged at him snarling and he left - as confused as we were. When I discussed the incident and our security concerns with the front desk, they eventually apologized but offered no financial concession. This was and incredible security breach. If it had happened an hour earlier we would have been out on a walk , my wife’s purse would have been in the room, and the man would have had full reign to go through our possessions. Incredible security breach caused by poor staff training. We had a future reservation here and are cancelling it.
by A verified traveler
Posted 29 Jan 2024
Beautiful view of the Mississippi River.
by A verified traveler
Posted 29 Dec 2023
Upon check in I wasn’t aware nor was it on the website about a 250$ incidental fee. It was Christmas time I couldn’t pay cash the money had to be on my card and i would have to 5 to 7 days to get my money back on my card. 250 and 2 days before Christmas I need my 250$
by A verified traveler
Posted 26 Dec 2023 on Hotels
by A verified traveler
Posted 26 Dec 2023
Check in staff was awesome, very professional.
by A verified traveler
Posted 25 Dec 2023
by A verified traveler
Posted 20 Dec 2023
The lady that checked us in the night we arrived was very hospitable and the ladies in the dining room also were exceptional. The sitting area and dining area was nice and clean. The view from the room was very nice. The room was not as expected from pictures in size, there was a smell in the room like WD40 (same as in elevator). Most of the furniture and appliances had rust on them and the glass on shower wasn’t cleaned well.
Comment from Hotel Management
21 Dec 2023 by Savanna, Hotel Management
Dear Traci, Thank you for taking the time to share your thoughts regarding this issue. I appreciate you bringing it to our attention. I will share your message with the leadership team.Once again, thank you for taking the time to share your feedback.Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations.I hope you choose to stay with us again when your travels bring you back to the area.Sincerely,Front Desk Staff.
by A verified traveler
Posted 12 Nov 2023 on Hotels
by A verified traveler
Posted 12 Nov 2023 on Travelocity
