Ratings based on 157 Verified Reviews
3.8 Room cleanliness
3.9 Service & staff
3.7 Room comfort
3.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 7 Feb 2024
The property is actually a great property however they were remodeling the swimming pool area and they were workers and when I arrived they put me in a room Equipment all over the place
by A verified traveler
Posted 26 Jan 2024
Nice place inside. But, pool area was not available some repair work being done.
Comment from Hotel Management
11 Apr 2024 by HBV Team., Hotel Management
Good Day Mark D, We apologize unreservedly for the pool area being closed on your visit to the hotel.We have totally renovated the pool area and the poolside is now open for you to enjoy on your next visit.Regards,HBV Team.
by A verified traveler
Posted 30 Dec 2023
I hope this message finds you well.
I noticed a few areas where cleanliness could be improved. I believe that maintaining a high standard of cleanliness is crucial for guest satisfaction.
Here are some suggestions that might help enhance the overall cleanliness of your property. (1) Thorough Cleaning (2) Attention to Detail (3) Regular Inspections (4) Staff Training.
Also, would you please process my "refund" for 1 night through Expedia that I did not stay at your hotel.
Thank you.
by A verified traveler
Posted 29 Dec 2023
Comment from Hotel Management
30 Dec 2023 by HBV, Hotel Management
We are truly appreciative of you taking the time out to review your stay with us. Have a blessed new year and hope to see you again soon.Regards,HBV Team.
by A verified traveler
Posted 24 Nov 2023
The people are nice. Great and friendly
Comment from Hotel Management
24 Nov 2023 by HBV, Hotel Management
Good day Chinyere,We are delighted you enjoyed your stay at Hotel Bonvoyage and appreciate you taking time out to review us. Have a blessed day and we hope to see you again soon.Regards,HBV Team.
by A verified traveler
Comfortable & Accommodating
Posted 3 Sep 2023 on HotelsThe service people are polite and helpful opening doors carrying bags. Swimming pool very clean. Food is prepared well and presentation is exceptional. Laundry services are prompt and meticulous. I've stayed times and would not hesitate to return again.
Stay here feels like home.
Comment from Hotel Management
3 Sep 2023 by HBV Team, Hotel Management
Good day Mr Oriaikhi,We are delighted you had a pleasant stay with us and grateful you took time out to review us. We look forward to welcoming you back on your next visit. Regards,HBV Team.
by A verified traveler
Posted 9 Jun 2023
I wish I could give this place 0 stars. The only thing going for them is the location and view of the Lagoon. Otherwise, it’s all terrible.
I booked 3 nights and had to leave after the first night due to mold & blood stains found in my sheets. The mold was in the headboard and other parts of the room. I couldn’t sleep or breathe at night because I am allergic to mold. I decided to check out the next morning. They tried putting me in a different room and I just couldn’t stay.
I requested for a refund and the hotel refused. I was happy to at least pay for the one night I stayed but the hotel kept the money for the remaining 2 nights.
Secondly, they charge you for room service from the restaurant to bring you stale food. For your peace, health & safety — do not book here. I rarely leave reviews for places as I know running a business in Nigeria is hard but this was beyond unacceptable. Please beware.
Comment from Hotel Management
9 Jun 2023 by HBV Team, Hotel Management
Good Day Nneka,We apologise for the negative experience you had with us, although we've had numerous guests that have been pleased with our service, one dissatisfied guest is one too many. The hotel didn't refuse to refund you for the 2 nights you paid for and didn't stay, this is news to us. The management takes guests complaints extremely seriously and will make sure our quality controls are tightened moving forward.Again, we apologise unreservedly for our shortcomings on this occasion and would ask that you get in touch with us, ask to speak to our MD to find a suitable resolution to the outstanding matter.HBV Team
by A verified traveler
Posted 4 Mar 2023
Great service
Comment from Hotel Management
4 Mar 2023 by HBV Tram, Hotel Management
Dead Guest, we are over the moon that you were delighted with our service and hope to see you again soon.HBV Team
by A verified traveler from Middletown
Posted 23 Feb 2023
No elevator, flooded bathroom and light went out twice at night.
Also room has a persisting odor.
I had to check out after one night of a 4 night stay and the hotel refused to refund the remaining 3 nights that I did not stay.
Very disappointing and I feel ripped off.
Comment from Hotel Management
23 Feb 2023 by HBV Team, Hotel Management
Hello Stephen,I wasn’t aware of your concerns, as far as I was aware, you mentioned you wanted to check out for other reasons than what you’ve said in your review. I’m sorry about the experience you’ve at our hotel, kindly get in touch with us at the hotel and please ask to speak with the MD to see if we can find a way to resolve this amicably.Regards,HBV Team.
by A verified traveler
Posted 21 Feb 2023
This is the most amazing place to stay, but I’m reluctant to say that.., because I don’t want everyone coming here. My husband I met here and we’ve had many more experiences here. Just recently, his birthday. The owner was most accommodating to us, and I thank her and her son deeply. It was an amazing time. 🙏. Inshallah
Comment from Hotel Management
21 Feb 2023 by HBV Team, Hotel Management
Hello Janell,We are so grateful you’ve taken time out to leave a lovely review and we appreciate your thoughts immensely. We hope you and your husband continue to enjoy our property and we look forward to welcoming back the both of you on your next visit. HBV Team.
