Ratings based on 996 Verified Reviews
4.5 Room cleanliness
4.6 Service & staff
4.2 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 25 Apr 2024
it's a good hotel, but we didnt know that it's under renovation when we booked it, but it's ok,, we hope that we are informed earlier or the moment that we book it, not the same day of our booking. It's a nice hotel for the price 👍
Comment from Hotel Management
27 Apr 2024 by Hotel Zed Victoria, Hotel Management
Marie-Ann, it's unfortunate that you didn't receive information ahead of time about our renovations. We've done our best to communicate it on multiple channels and have ensured our website is up to date. We do hope you were still able to enjoy your stay in one of our newly renovated rooms!
by A verified traveler
Posted 24 Apr 2024
The gentleman who checked us in I think his name was Shawn? Was absolutely amazing! Thank you for making sure everything was awesome!
Comment from Hotel Management
25 Apr 2024 by Avery, Hotel Management
Hey there Sherenna, We think Sean is super awesome too! He is a star here at the front desk and we don't know what we would do without him. Hope to see you again soon!
by A verified traveler
Posted 22 Apr 2024
Had a very pleasant experience
Comment from Hotel Management
25 Apr 2024 by Avery, Hotel Management
Hello Luke,I'm so glad to hear you had a good time. We try out very best to make everyone feel like they are as close to home as possible. See you again soon!
by A verified traveler
Posted 22 Apr 2024
The pillows are too tall perhaps some smaller pillows will be better. The traffic noise was audible throughout the night. Otherwise, the room is spacious, beautifully decorated and well equipped!
Comment from Hotel Management
22 Apr 2024 by Avery, Hotel Management
Hello Anita, Thank you for your awesome review. We are very proud of our new look. Although we think our pillows are awesome, we know they aren't for everyone, so keep an eye out in the future for pillow options. See you again soon!
by A verified traveler from Richmond
Posted 19 Apr 2024
Noisy surrounding next to highway, poor sound separation. Otherwise lovely and recently renovated hotel. Still ongoing renovations at staying day. A few facilities can't access. Friendly staff and overall clean and tidy.
Comment from Hotel Management
21 Apr 2024 by Avery, Hotel Management
Hey there Lue, Thank you for your awesome feedback, we really appreciate it! Once our renovations are finished, all the extra noise will be diminished. We hope to see you again during the summer once our pool is back open!
by A verified traveler
Posted 2 Apr 2024
Comment from Hotel Management
6 Apr 2024 by Emma, Hotel Management
Thank you for the great review, Ben!
by A verified traveler
Posted 18 Mar 2024
We were very happy this place is so pet friendly, we brought our big dog with us and the staff were wonderful and welcoming. The room was small but very clean and adorable with their decorating.
Comment from Hotel Management
24 Mar 2024 by Avery, Hotel Management
Thank you, Chanel, for your awesome review. We love both our furry and non-furry travels here at Hotel Zed. We are glad you all like our newly renovated room, they are super cool with all the new digs!Hope to see you again soon!
by A verified traveler
Posted 15 Mar 2024
Comment from Hotel Management
17 Mar 2024 by Avery, Hotel Management
Hello Kelly, Thank you for your review and your patience with us during out renovation. Your suggestions were noted and passed on to our renovation team. Thank you again as your feedback helps us evolve and better our service for another guest like you!
by A verified traveler
Posted 11 Mar 2024
Has been amazing. Just the construction is the only reason I put a lower score for around the property but I am pleasantly impressed with the accommodations.
Comment from Hotel Management
16 Mar 2024 by Jess, Hotel Management
Thank you for the feedback! Please come visit us when the renovations are completed so you can enjoy the experience to the fullest.
by A verified traveler
Posted 26 Feb 2024
Pillows fluffy, soft blankets, best staff, amazing service. Visiting the Zed is always a fun time, even when they're uncer construction💞
Comment from Hotel Management
29 Feb 2024 by Emma, Hotel Management
We really appreciate your review, Claresta! Thank you for your kind words. We can't wait to welcome you back post-renovations!
