Ratings based on 1,215 Verified Reviews
4.7 Room cleanliness
4.5 Service & staff
4.5 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 3 May 2024
old and pricey but nice and great location
by A verified traveler from surrey
Posted 30 Apr 2024
Thanks to all the staff of Empress hotel. Staying at Empress was something I have always wanted and having my birthday there was a dream come through. Though I didn't get all the complementary things they promised me over the phone for my birthday(birthday cake, complimentary wine and one other thing) I only got strawberry dipped in chocolate. Hopefully they'll make up for it next time. I remain humble as always. Thanks Empress for hosting us. The high tea was amazing, the kids dinner menu has the best menu. Adult menu was good too. I love the West coast oysters fermented garden hot sauce, mignonette jelly, citrus. Thank you Empress.
by A verified traveler
Posted 29 Apr 2024
Such a Beautiful and Elegant property, staff its so friendly and helpful, the hotel itself and around it its kept very clean
Comment from Hotel Management
30 Apr 2024 by Fairmont Empress, Hotel Management
Gisell, thank you for your review! We'd love to welcome you back in the future!
by A verified traveler
Posted 29 Apr 2024
Comment from Hotel Management
30 Apr 2024 by Fairmont Empress, Hotel Management
Thank you for taking the time to leave us a review Karen, we hope to have the opportunity to welcome you back again in the future.
by A verified traveler
Posted 29 Apr 2024
Room size according to Fairmont was not good and washrooms are .not well planned very conjusted
Comment from Hotel Management
30 Apr 2024 by Fairmont Empress, Hotel Management
Thank you for sharing your feedback with us regarding our bathrooms Sukhjinder. We sincerely apologize for any inconvenience caused by the their size and layout. Your insights are valuable, and we want to let you know that we have begun multi-year renovation project to address these shortcomings, focusing on improving the bathroom layout and overall space. We appreciate your understanding and hope to welcome you back to experience the positive changes.
by A verified traveler
Posted 29 Apr 2024
Had a wonderful 3 night stay with our small dog. The Fairmont was so accommodating and dog friendly. We didn’t get a chance to enjoy the spa but we did use the pool and gym. Both very nice. Staff was so helpful when we asked about dog-friendly restaurants nearby. They have great recommendations. We will be back.
Comment from Hotel Management
30 Apr 2024 by Fairmont Empress, Hotel Management
Hi Tina, it was our pleasure to have you as our guest, and we are thrilled to know that you had a wonderful experience. We can't wait to welcome you back in the future!
by A verified traveler
Posted 28 Apr 2024
Iconic hotel
Comment from Hotel Management
30 Apr 2024 by Fairmont Empress, Hotel Management
Thank you, Malva! We are thrilled you enjoyed your stay at Fairmont Empress!
by A verified traveler
Posted 28 Apr 2024
Comment from Hotel Management
30 Apr 2024 by Fairmont Empress, Hotel Management
Hi Sarah Louise, thank you for your review! We'd love to welcome you back in the future!
by A verified traveler
Posted 28 Apr 2024
An absolute dream come true, another thing off the bucket list!!
Comment from Hotel Management
30 Apr 2024 by Fairmont Empress, Hotel Management
It was our pleasure to have you as our guest, and we are thrilled to know that you had a wonderful experience. We can't wait to welcome you back in the future!
by A verified traveler from Moline
Posted 27 Apr 2024
Not now
Comment from Hotel Management
30 Apr 2024 by Fairmont Empress, Hotel Management
We are delighted you had a wonderful experience and can’t wait to have you back!
