Ratings based on 975 Verified Reviews
4.2 Room cleanliness
4.3 Service & staff
4.3 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 31 May 2024
Bath tub was slanted, walls we're bubbled, shower curtain rod was broken, the carpet turned our feet brown, stuff left from previous customers, dirty/stained sheets and blankets, room smelled like wet clothes, mold on bathroom ceiling, hairs in sink and brown residue I cleaned off toilet. Im just happy we werent kid napped in our sleep.
Comment from Hotel Management
1 Jun 2024 by Manager, Hotel Management
Hello Kathrynn,We are sorry to hear about your experience and take feedback seriously. Rest assured, our team is dedicated to maintaining high standards of cleanliness and maintenance throughout the hotel. Your concerns will be addressed with the relevant departments for further investigation and improvement. Thank you for bringing this to our attention, as our guests' comfort and safety are our top priorities.
by A verified traveler
Posted 28 May 2024
Texas is expecting to have above average heat this summer. Air conditioning may not be adequate enough for guests. Our room couldn’t cool well enough. Tolerable, but outdated cooling system.
Comment from Hotel Management
30 May 2024 by Manager, Hotel Management
Hello Rebecca, We appreciate your feedback regarding your recent stay with us. Guest comfort is a top priority, and we will pass your comments along to our management team for their review and consideration. Upgrades and improvements are ongoing processes to enhance the guest experience and ensure a comfortable stay for all.
by A verified traveler
Posted 26 May 2024
Fridge not working, Limited breakfast, charged fee before arriving to property
Comment from Hotel Management
28 May 2024 by Manager, Hotel Management
Hello Norma, We sincerely apologize for the inconveniences you faced during your stay. Your feedback is valuable to us and will be used to improve our services. For further assistance or to discuss your experience in more detail, please feel free to contact our management team directly. Thank you for bringing these matters to our attention.
by A verified traveler
Posted 22 May 2024
Comment from Hotel Management
25 May 2024 by Manager, Hotel Management
Hello Christian,We are delighted to hear that you had a pleasant stay with us! We look forward to welcoming you back soon for another enjoyable experience.
by A verified traveler
Posted 20 May 2024
Super nice staff and very clean rooms thank you guys so much!
Comment from Hotel Management
22 May 2024 by Manager, Hotel Management
Hello Andrea,We appreciate your kind words regarding our staff and the cleanliness of our rooms. Our team works hard to provide a pleasant experience for all our guests. We look forward to welcoming you back in the future.
by A verified traveler
Posted 18 May 2024
Convenient location for restaurants.
Comment from Hotel Management
20 May 2024 by Manager, Hotel Management
Hello Patrick,We are glad to hear that you found our hotel to be conveniently located near restaurants. We hope this added to the enjoyment of your stay with us. Thank you for sharing your positive feedback, and we look forward to welcoming you back in the future.
by A verified traveler
Posted 18 May 2024
It was affordable and clean
Comment from Hotel Management
20 May 2024 by Manager, Hotel Management
Hello Trudy,We appreciate you taking the time to share your experience with us. We strive to provide a clean and budget-friendly environment for all our guests. Your feedback helps us maintain our standards of excellence.
by A verified traveler from Mesa
Posted 16 May 2024
It was decent and convenient for where we were going. The property itself was nice. However, i was shocked to see partially used complimentary shampoo/conditioner in my bathroom and even strands of hair stuck to the walls. Pretty weird.
Comment from Hotel Management
18 May 2024 by Manager, Hotel Management
Hello Marina,We appreciate your feedback on your recent stay with us. Rest assured that your comments will be shared with our housekeeping team for further attention to ensure a higher standard of cleanliness. Our aim is to provide a positive experience for all our guests, and we apologize for any oversights encountered during your visit.
by A verified traveler
Posted 8 May 2024
Xxxxxx
Comment from Hotel Management
10 May 2024 by Manager, Hotel Management
Hello Tammye,Your five-star rating is greatly appreciated. We are thrilled to hear that you enjoyed staying in our hotel. Thank you so much, waiting to serve you again!
by A verified traveler
Posted 8 May 2024
The rooms were filthy. Carpet throughout entire room was sticky. Showers hadn’t been cleaned before checking in (large amount of body wash still on the shower floor), restroom also had plastic wrapping on the floor from previous guest. Do not recommend.
Comment from Hotel Management
10 May 2024 by Manager, Hotel Management
Hello Breanna, We regret to hear about your experience and will share your feedback with our housekeeping team for their immediate attention. Our goal is to ensure a comfortable stay for all our guests. We appreciate your valuable input for us to uphold our high standards of cleanliness.
