Ratings based on 435 Verified Reviews
3.0 Room cleanliness
3.6 Service & staff
3.2 Room comfort
2.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 2 Jun 2024
The property was in poor shape all around. The steps to the second floor are rusted at the edges. No coffee maker, microwave or refrigerator. The bathtub shower are ancient and rusty. Will never stay at this place again!!!!
by A verified traveler
Posted 28 May 2024
First, no towels in room
2nd roaches and flies
3rd mold in restroom rm 118
4th moldy ceiling
5th dirty carpet
6th room smelled lime weed and smoke before i and after i walked in
Comment from Hotel Management
2 Jun 2024 by Guest Relations, Hotel Management
Dear Sandra,Upon reading your feedback, we are deeply disappointed that our accommodations may have fallen short of the quality stay we aim to provide. Please accept our apologies for anything that was less than perfect. Our cleanliness standard will be reviewed with our team, and rest assured our pest control specialist will be notified of your comments. We know we can do better and hope you will consider returning so we can demonstrate a more enjoyable stay.
by A verified traveler
Posted 27 May 2024
Room was just smelly like mold and bath towels hard and limited
by A verified traveler
Posted 27 May 2024
Terrible never again I rather sleep in my car and shower at a truck stop!!!! They double charged my card yet to great from them how it will be resolved. Answer to all my questions was “I don’t know” We took our swim suits so we could go swimming po was not even open and looked like it had not been maintenance since last summer!!! Paid extra for breakfast that was never served.
by A verified traveler
Posted 26 May 2024
Pool not clean
Huge spider in there
Comment from Hotel Management
30 May 2024 by General Manager, Hotel Management
Thank you so much for the feedback. We're sorry to hear about any cleanliness concerns regarding our pool and we will be sure to have our team look into your comments further. We hope that everything else was in order for your stay and that you'll consider joining us again soon.
by A verified traveler
Posted 26 May 2024
Our room had flies in it. The pictures online are false. There were people that just kept watching us as we parked & walked to our room and then they stood outside our door. We felt so unsafe and just for the 30mins that we were in the room I decided to just get another hotel and found something on the other side of town.
Comment from Hotel Management
30 May 2024 by General Manager, Hotel Management
Dear Jose,Please accept our apologies for any inconvenience during your recent stay with us. Providing a safe experience for our guests is our top priority, and we're disappointed that this was not reflected in your stay. Also, although we undergo regular pest control procedures, we will conduct a thorough investigation to ensure we are meeting our high standards of cleanliness going forward. It was a pleasure having you here, and we hope you will consider giving us another opportunity to change your perceptions down the line.
by A verified traveler
Posted 15 May 2024
by A verified traveler
Posted 4 May 2024
We were directed to a horrible hotel that was no the one that was shown online. Filthy lobby, it looked abandoned.
Comment from Hotel Management
8 May 2024 by Guest Relations, Hotel Management
Dear Frank,Thank you for your feedback. We are sorry to hear about your disappointing experience with us, as it is always our intention to provide great guest service. Please accept our sincerest apologies that we did not live up to your expectations on this occasion. We assure you that cleanliness is one of our top priorities, and we have full housekeeping services in place to uphold our high-quality standards. Your comments will be shared with the team as we address your concerns. It is our hope will give us another chance in the future to change your perceptions and deliver a seamless stay.
by A verified traveler
Posted 11 Apr 2024
Very quiet
by A verified traveler
Posted 24 Feb 2024
Lights turned off in restroom area constantly and didnt turn on till morning then off again :/
Comment from Hotel Management
29 Feb 2024 by General Manager, Hotel Management
Dear Clarissa, Guest satisfaction means everything to our team, so we're very sorry to learn that you were not entirely comfortable. Thank you for bringing this concern to our attention so we can look into it and discuss your experience internally. It's our hope that our location worked well for your plans and that you received courteous service. If your travels bring you back this way, we would be grateful for the chance to host you again.
