Ratings based on 35 Verified Reviews
3.5 Room cleanliness
4.0 Service & staff
3.3 Room comfort
3.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 17 Jun 2024
Very safe and quiet area. Good vibes. Clean and the workers were friendly and helpful all the time. Will come back.
by A verified traveler
Posted 15 Mar 2024
Love the food and the staff
Comment from Hotel Management
15 Mar 2024 by The Shoestrings Squad , Hotel Management
Hi Noemi,Thank you for your superb rating, we hope to have the pleasure of welcoming you back again soon!Best regards,
by A verified traveler
Posted 24 Feb 2024
Shoestrings is a property that is in the heart of Victoria Falls, which is a touristic town, but many locals live there too so you get a mix of both vibes.
We chose the hostel due to its location.
We were given an orientation when we first came, which was good, so we knew where things were.
Upon entering our twin private ensuite room, there were two mosquito nuts, but I didn’t realise until later from the evening that there were holes in them, so we got bitten.
We were also not made aware that there were parties happening that evening and the evening after, so the music was loud for a good while. It is a hostel, so it is expected for it not to be quiet, but a heads up would have been good.
The quality of the room was somewhat okay. However, the sheets did have stain from them and we did find a hair in our bed, so I do think they need to be more far in their cleaning.
But when we bought it to their attention, things were change quite quickly.
The breakfast is reasonably priced from around $5.
However, I ordered something where the main component of the dish was not available but wasn’t told until I got my breakfast and I wasn’t offered a refund in anyway shape or form.
Would I stay there again, probably not there are other places, that are slightly more expensive, but you get more. But if you are looking for a central hotel, like to party then this potentially might be the place for you.
Comment from Hotel Management
26 Feb 2024 by The Shoestrings Squad, Hotel Management
Hi Zoie,Thank you kindly for taking the time to share your feedback with us regarding your recent stay.We truly appreciate your detailed insights into your experience, and we're glad to hear that our hostel's central location suited your needs. Providing a vibrant mix of local and tourist vibes is something we aim for, and we're thrilled you enjoyed this aspect of your stay.We sincerely apologise for the oversight regarding the mosquito nets and any inconvenience caused by the holes. Our team have been doing regular maintenance checks on these and repairing where needed. Your feedback regarding the noise from the parties and the condition of your room is duly noted, and we're committed to improving in these areas to ensure a more comfortable experience for our guests. We're pleased to hear that our team addressed your concerns promptly when brought to their attention.Regarding the breakfast experience, we apologise for any disappointment caused by the unavailability of certain components of your dish. We'll certainly review our communication processes to ensure that such occurrences are minimised in the future.Your honest feedback about your overall experience is invaluable to us, and we'll use it as an opportunity to continue improving our services.While we understand your decision not to return, we do hope you'll consider giving us another chance in the future, as we're continuously striving to enhance our offerings and provide memorable experiences for our guests.Thank you once again for choosing Shoestrings, and we wish you all the best in your future travels.Warm regards,
by A verified traveler
Posted 16 Feb 2024 on Hotels
Comment from Hotel Management
17 Feb 2024 by The Shoestrings Squad , Hotel Management
Hi there,Thank you for your great rating! We hope to have the pleasure of hosting you again soon!Best regards,
by A verified traveler
Posted 7 Dec 2023 on Hotels
We had an awesome stay. I travelled with my friend staff was friendly and helpful
Comment from Hotel Management
8 Dec 2023 by The Shoestrings Squad, Hotel Management
Hi Arlene Estelle,Thank you for your great rating and review!We are glad you and your team had such an awesome stay and we hope to have the pleasure of welcoming you all back soon!Best regards,
by A verified traveler
Posted 12 Nov 2023 on Hotels
Comment from Hotel Management
13 Nov 2023 by The Shoestrings Squad, Hotel Management
Hi Karin,Thank you for your great rating!We hope to welcome you back again soon!Best regards,
by A verified traveler
Posted 11 Oct 2023 on Orbitz
Good location, friendly staff
Comment from Hotel Management
11 Oct 2023 by The Shoestrings Squad, Hotel Management
Hi Sofia,Thank you for your fabulous rating and review! We are glad you had an enjoyable stay with us and we hope to welcome you back again soon! Best regards,
by A verified traveler
Posted 16 Aug 2023
Comment from Hotel Management
14 Sep 2023 by The Shoestrings Squad, Hotel Management
Hi Ian,Thank you for your great rating!Best regards,
by A verified traveler
Posted 8 Aug 2023 on Hotels
Comment from Hotel Management
10 Aug 2023 by The Shoestrings Squad, Hotel Management
Hi Phil,Thank you for your rating. We are sorry you felt you had a poor stay with us. Without any information to go on we can only provide some context for the period of your stay and what may have been contributing factors to your experience.During your stay, we did have bad power cuts that led to a water shortage over the weekend. We did make sure to inform all our guests of the situation and did our best to make a plan to provide water when we could.Your stay also coincided with our popular Saturday Sesh where we host a live DJ. We do make every effort to ensure our guests are aware of this and it is widely advertised on social media and our website.Best regards,
by A verified traveler
Posted 22 May 2023 on Hotels
Comment from Hotel Management
23 May 2023 by The Shoestrings Squad, Hotel Management
Thanks for your rating!
