Ratings based on 111 Verified Reviews
4.8 Room cleanliness
4.8 Service & staff
4.6 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 6 May 2024
A rustic, clean, comfortable game lodge with 4 tents. The game rangers plus staff are all 5 star. And ni wifi, and no electricity brings everything back to real life in the bush.
Comment from Hotel Management
20 May 2024 by The Nguni Team , Hotel Management
Thank you for reviewing us Doug, I do think you may have stayed at another Nguni Lodge as we are a 14 bedroom Guest Lodge in the suburbs of Victoria Falls.
by A verified traveler
Posted 28 Apr 2024
Staff were excellent, room clean and comfortable
Comment from Hotel Management
29 Apr 2024 by The Nguni Team. , Hotel Management
Thank you for taking the time to review us Sandra, We are thrilled you enjoyed Nguni and our staff members. Kind regards, The Nguni Team.
by A verified traveler
Posted 19 Apr 2024
Wonderful property and staff.
Comment from Hotel Management
23 Apr 2024 by The Nguni Team , Hotel Management
Thank you for taking the time to review us David, We are thrilled you enjoyed your stay! Kind regards, The Nguni Team
by A verified traveler
Posted 12 Apr 2024
Comment from Hotel Management
15 Apr 2024 by The Nguni Team , Hotel Management
Thank you for taking the time to give us a lovely review Connie, We are glad you enjoyed your stay! Kind regards, The Nguni Team
by A verified traveler
Posted 19 Mar 2024
The staff at Nguni were fantastic. They arranged transport for us when needed (the lodge is not too far from the falls, but not walkable in the heat) and were generally very friendly and kind.
Comment from Hotel Management
20 Mar 2024 by The Nguni Team , Hotel Management
Thank you for taking the time to leave such an amazing review Diane, We are thrilled you found our staff friendly and kind. Kind regards, The Nguni Team.
by A verified traveler
Posted 16 Mar 2024
Comment from Hotel Management
7 Apr 2024 by Nguni Team, Hotel Management
Thank you for the lovely review Patricia, We are glad you enjoyed your stay!
by A verified traveler
Would not return
Posted 17 Feb 2024 on HotelsWe needed more upfront information on extra costs such as how much extra person in the room and the taxi from the airport. The lack of communication on these was unfortunate. Abrasive responses to questions such as will we have air conditioning later was uncalled for. Finally we could not even access snacks in the evening and told to go to a 7/11.
Comment from Hotel Management
19 Feb 2024 by Nguni Team, Hotel Management
Thank you for taking your time to give us feedback. We do apologize for the lack of communication and clarity on the additional costs.It is so unfortunate we do not offer snacks at the lodge but it is something that we will look into, we sincerely apologize for the inconvenience caused.Regards Nguni Guest Lodge Team.
by A verified traveler
Nice place with very friendly staff
Posted 14 Feb 2024 on HotelsThe staff here are so friendly and nice. Food was great. Landscapiing beautiful. My room was nice, but the walls are paper thin. I could easily follow the converstation of the couple in the room adjacent to mine. A minifridge would be wonderful so to keep some water cold.
Comment from Hotel Management
15 Feb 2024 by Nguni Team, Hotel Management
Dear ScottThank you for a great review, its wonderful to hear that we managed to make your stay a memorable one.Regards
by A verified traveler
Nice place with friendly staff
Posted 13 Feb 2024 on HotelsThe lodge is very nice. Beautiful landscaping and vegetation. The staff is super friendly. Food quite good. The one thing that could make it better would be if they had a mini-fridge in the rooms to one could have cold water.
Comment from Hotel Management
14 Feb 2024 by Nguni Team, Hotel Management
Dear ScottWe appreciate you in taking time to review your stay with us. We are delighted to hear that our staff were friendly and you enjoyed the food. We look forward to hosting you again in the future.Regards
by A verified traveler
Posted 11 Feb 2024
The blinds on the window were broken, letting in outside light, making it uncomfortable to sleep.
The front door is made of glass, so everyone can see inside, and you have to cover it with a curtain every time, which is inconvenient.
Comment from Hotel Management
13 Feb 2024 by Nguni team, Hotel Management
Dear TaesoonThank you very much for taking time to review your stay with us. Our apologies for the troubles you encountered , unfortunately none of these were brought to our attention during your stay our managers would have been able to help you enjoy your stay with us. Regards
