Ratings based on 91 Verified Reviews
4.6 Room cleanliness
4.5 Service & staff
4.4 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler from Drexel Hill
Posted 21 Mar 2024
Property was well maintained and the service impeccable.
by A verified traveler from Long Beach CA
Posted 12 Jan 2024
A true 5-star resort featuring African luxury and charm at its finest. The exquisite cultural décor within the executive suites is astounding. The free mini-bar at first seems to be too good to be true. It is yours to enjoy. The insect repellent and insect spray awaiting us in the room were greatly appreciated. This is a fabulous property that allows for one to see native animals graze nearby from your room. The restaurant food and staff are excellent. There were a few communication hiccups with hotel personnel. However, the hotel staff works hard to rectify and please.
The Hotel does a good job presenting and explaining the Victoria Falls tours and activities. I would suggest that they update their activities list to make note that all activities are on the Zimbabwe side (same side as hotel) except for the Devils Pool which is on the Zambia side. That is very important to know for ones respective Country Visa requirements. Also, a total time estimate for activities would be helpful.
The IIala is immediately surrounded by noisy traffic, restaurants, and helicopter tours. Perhaps upgrading the patio doors and windows to thicker and/or soundproof glass (for the suites wing at least) would help. The high arching outdoor hallways act as sound magnifiers and that adds to the disturbance. Still a very wonderful stay overall!
Comment from Hotel Management
28 Feb 2024 by Manager, Hotel Management
Dear Jephunneh,Greetings from Victoria Falls! Thank you for choosing to stay at Ilala Lodge Hotel and for taking the time to share your wonderful feedback. We are so glad to hear that you enjoyed your stay with us and are very grateful for all of your recommendations. Feedback such as yours is vital to ensure Ilala maintains its high level of standard - we will surely take it all into consideration. We truly hope to welcome you back to Ilala for a return visit in the future!Warm Regards,The Ilala Lodge Team
by A verified traveler
Posted 18 Nov 2023
by A verified traveler
Posted 18 Oct 2023
I stayed here by myself and it was the perfect location right by the falls entrance and you can walk to the cute shops in town. The people and staff were incredible , they had a great activities desk that arranged my airport transfers and activities that I wanted to do, and the rooms were very nice! The pool and outdoor eating areas were also incredible. Great staff and people and overall experience
Comment from Hotel Management
6 Nov 2023 by Ilala Lodge Team, Hotel Management
Dear Kelley,Greetings from Victoria Falls. Thank you for choosing to stay at Ilala Lodge Hotel and for taking the time to share your wonderful feedback. We greatly appreciate your commendations on the hotel's location, staff and service and very nice rooms. We truly hope to welcome you back to Ilala for a return visit in the future.Warm Regards,The Ilala Lodge Team
by A verified traveler
Posted 13 Sep 2023
Excellent accommodations in a great location within easy walk to the Falls, shops, restaurants, and center of town
Comment from Hotel Management
6 Nov 2023 by Ilala Lodge Team, Hotel Management
Dear Brian,Thank you for choosing to stay at Ilala Lodge Hotel and for taking the time to share your wonderful feedback. We are so glad to hear your great compliments on our excellent accommodation and great location. We truly hope to welcome you back to Ilala for a return visit in the future.Warm Regards,The Ilala Lodge Team
by A verified traveler
Posted 12 Jun 2023
by A verified traveler
Posted 20 May 2023 on Hotels
by A verified traveler
Posted 18 May 2023
Food was poor accommodation was average at best but very expensive
by A verified traveler from Nanoose Bay
Posted 12 Mar 2023
by A verified traveler
Posted 28 Feb 2023 on Hotels
