Ratings based on 284 Verified Reviews
4.2 Room cleanliness
4.4 Service & staff
4.0 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 20 May 2024
This is a world class 5 star resort with guest services second to none. They are very accommodating and will go above and beyond for you. The resort and grounds are immaculate. Magnificent views of Zambezi and can see the spray from the falls. We stayed here for three weeks and I would highly recommend it. Sharon and her whole team at guest services were spectacular and always went the extra mile to ensure we had a comfortable stay. Trinity and his team at the front desk are very accommodating. Peter and his team in the restaurant and kitchen provide amazing service.You can truly immerse yourself in the African culture here if you desire
Comment from Hotel Management
22 May 2024 by Author, Hotel Management
Thank you for such a heartwarming review and your positive comments serve as a testament to the dedication and commitment of our entire team We are delighted to hear that you had a wonderful stay and thoroughly enjoyed the ambiance of our establishment. We are glad you felt welcomed and at home throughout your stay and we hope to welcome you back again soon!
by A verified traveler
Posted 15 Apr 2024
Great place to stay. Facilities were top notch, staff helpful.
by A verified traveler
Posted 7 Mar 2024
Not the most modern, but more than makes up for that with full guest services, cleanlines, and friendly and helpful staff! Going back.
by A verified traveler
Posted 28 Jan 2024
by A verified traveler
Posted 23 Dec 2023 on Hotels
Very friendly and helpful staff. Has everything you need except airport thansfers ($30 pp each way !)
Golf course requires more attention but still playable.Probably try another of many available hotels in Vic Falls, next time.
by A verified traveler
Posted 17 Nov 2023
by A verified traveler
Posted 14 Nov 2023 on Hotels
by A verified traveler
Posted 12 Nov 2023
I had a bad room experience.. lights didn’t work, water everywhere with shower and it didn’t drain, toilet kept running, air conditioner very noisy, connecting room noisy at 6:15 am and the connecting door banged. At around 11:00 pm I thought someone was breaking into the room
Difficulty getting room change and your machines wouldn’t accept my credit card … it was fine the night before
by A verified traveler
Posted 14 Aug 2023
Service by reception Witness is outstanding. We booked two twin beds room but not available when we checked in. He offered to add one bed to our room and then changed to another room next day. Customer relation manager also sent a fruit basket and a bottle of wine next day.
Service is outstanding.
by A verified traveler
Posted 8 Aug 2023
