Ratings based on 511 Verified Reviews

4.6 out of 5
96% of guests recommend
4.5 Room cleanliness
4.4 Service & staff
4.3 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
5 out of 5
by A verified traveler

Posted 20 Feb 2024
Comment from Hotel Management
18 Apr 2024 by Leo Oliveira, Hotel Management
Thank you for your feedback Peter!Travel safe, and looking forward to welcoming you soon.
5 out of 5
by A verified traveler

Posted 9 Feb 2024 on Wotif
Comment from Hotel Management
4 Mar 2024 by Leo Oliveira - Park Manager, Hotel Management
Thank you for your positive feedback! We're thrilled to hear that you found our property neat and tidy, and that our staff provided excellent service. We're glad that the cabin met your needs perfectly. We hope to welcome you back again soon!
5 out of 5
by A verified traveler

Posted 6 Feb 2024 on Wotif
Verry clean and comfortable.
Comment from Hotel Management
7 Feb 2024 by Leo Oliveira, Hotel Management
Thank you, Joe, for your fantastic review! We're delighted to hear that you found NRMA Victor Harbor beachfront to be very clean and comfortable during your stay. Providing a comfortable and clean environment is a top priority for us, and we're thrilled that we met your expectations. We hope to have the pleasure of welcoming you back again soon!
3 out of 5
by A verified traveler

Posted 17 Jan 2024 on Wotif
Cabin floor was quite dirty (we had black feet within 30mins after check in from walking on the cabin floor). We also found rubbish under the bed so unsure when they last moved the bed to clean under it. Facilities are great but as we were there during peak summer period there were a significant number of teenagers in the space doing flips on the pillow (regardless of signage) and taking over the space which made it less child friendly for my young girls. Would not suggest taking young children there during peak summer holidays. Some supervision from the team during peak period is probably a good idea for guest safety.
Comment from Hotel Management
22 Jan 2024 by Leo Oliveira, Hotel Management
Hi Amy,Thank you for sharing your feedback about your recent stay at NRMA Victor Harbor Beachfront Holiday Park. I appreciate your honesty.I apologize for the cleanliness issues you encountered in your cabin. Your concerns about the floor and the rubbish have been noted, and we will address these matters promptly to ensure a better experience for our guests.I'm sorry to hear about the inconvenience caused by the presence of teenagers during the peak summer period. We take your feedback seriously, and we'll review our policies and supervision to create a more enjoyable and child-friendly environment.Your insights are invaluable to us, and we're committed to making the necessary improvements. We appreciate your understanding and hope to have the opportunity to provide you with a better experience in the future.Warm regards,Leo OliveiraPark ManagerNRMA Victor Harbor Beachfront Holiday Park
5 out of 5
by A verified traveler

Posted 16 Dec 2023 on Wotif
Very nice sight and location and pleasant and helpful staff
Comment from Hotel Management
29 Dec 2023 by Leo Oliveira - Park Manager, Hotel Management
Dear Lindsay,Thank you for sharing your positive feedback about your experience at NRMA Victor Harbor Beachfront Caravan Park. We're delighted to hear that you found the site and location very nice, and we're pleased that our staff could contribute to making your stay pleasant and enjoyable. We appreciate your kind words and look forward to welcoming you back for another great experience.
4 out of 5
by A verified traveler

Posted 15 Dec 2023 on Wotif
Noises of the birds
Comment from Hotel Management
29 Dec 2023 by Leo Oliveira - Park Manager, Hotel Management
Thank you for your 4/5 rating and feedback. We appreciate your positive review. Regarding the bird noises, we love the natural surroundings but understand it can be disruptive. We'll explore ways to address this and enhance your experience. We look forward to hosting you again at NRMA Victor Harbor Beachfront Caravan Park.
4 out of 5
by A verified traveler

Posted 13 Dec 2023 on Wotif
Comment from Hotel Management
29 Dec 2023 by Leo Oliveira - Park Manager, Hotel Management
Thank you very much for your review Peter!
1 out of 5
by A verified traveler

Posted 26 Nov 2023
The room had a terrible smell, which was very hard to sleep in. Also, on the website it says there's wifi, and I'm dependant upon wifi for work and there was zero reception. So I was forced to leave a day early because of this, and didn't recieve a refund from the property. I would like to file an official compaint.
Comment from Hotel Management
28 Nov 2023 by Leo Oliveira - Park Manager, Hotel Management
Dear Jill,Thank you for taking the time to share your feedback about your recent stay with us. We sincerely apologize for the inconvenience you experienced during your time at our property.We deeply regret that you encountered a persistent unpleasant smell in your room. This is certainly not the experience we want our guests to have, and we appreciate you bringing it to our attention. We will be investigating this issue immediately to ensure that it is addressed and resolved to prevent any future occurrences.Regarding the issue with the Wi-Fi, we understand the importance of reliable internet access, especially for those who rely on it for work. We apologize for any inconvenience caused by the lack of reception. We will be looking into this matter to identify and rectify any issues with our Wi-Fi service to ensure a more seamless experience for our guests in the future.We understand that you were compelled to leave a day early due to these issues, and we sincerely apologize for the disruption this caused to your plans. In regards to your request for a refund, we would like to assure you that we take this matter seriously. We will be reviewing your case and exploring options to make amends for the inconvenience you faced. Please expect a contact from us soon, we kindly ask you to check your email or inbox to discuss this further and address your concerns.Once again, we apologize for falling short of your expectations, and we appreciate your understanding as we work to improve the quality of our accommodations and services. Your feedback is invaluable to us, and we are committed to ensuring that your next experience with us surpasses your expectations.If you have any additional details or would like to provide more information about your stay, please feel free to contact us directly. We are here to assist you in any way we can.Thank you for bringing these matters to our attention, and we hope to have the opportunity to welcome you back in the future for a much-improved stay.
5 out of 5
by A verified traveler

Posted 8 Nov 2023 on Wotif
Stayed in a Park View Cabin. Nice clean and modern accommodation. Kids loved the waterslide!!
Comment from Hotel Management
28 Nov 2023 by Leo Oliveira - Park Manager, Hotel Management
Dear Nicole,Thank you for your delightful review! We're thrilled to hear you enjoyed your stay in our Park View Cabin. It's wonderful that you found the accommodation nice, clean, and modern. We're especially pleased the kids had a blast with the waterslide! We look forward to welcoming you back for more family fun in the future.
5 out of 5
by A verified traveler

Posted 26 Oct 2023 on Hotels
Comment from Hotel Management
29 Oct 2023 by Leo Oliveira, Hotel Management
Hi Bronwyn,Thank you for the perfect 10/10 rating! We're thrilled that you enjoyed the beautiful Victor Harbor!Best regards,Leonardo B OliveiraManager, NRMA Victor Harbor Beachfront