Ratings based on 631 Verified Reviews
4.3 Room cleanliness
4.3 Service & staff
3.9 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 10 Jun 2024
Bit of a hit a miss. The hotel service was fine. Just the dining service was a bit off. The food was just ok. Do not recommend the steaks in the bistro. There is an option for room service (whose responsibility to fulfill these orders is unknown) but we ordered breakfast one morning and this one was delivered in a timely fashion. Partner wanted to order late night snacks (not cooked, just packet potato chips) and was waiting over an hour before himself walking downstairs to the bar to be informed the items on the menu were not in stock. Who knows how long we would have waited should he not have gone down. Also no phone in the room to call reception or restaurant etc.
Location is excellent and appearance and cleanliness also great. Bed is super soft and comfortable. Would like extra pillows stored in room somewhere as again there is no phone to call house keeping.
Noisy guest room doors of people coming and going early in the morning if that bothers you.
Comment from Hotel Management
11 Jun 2024 by Management, Hotel Management
Good afternoon Josie,Thank you for your constructive feedback, it is very much appreciated. We will pass onto the Lounge bar. We hope you still enjoyed your stay with us and we look forward to your next visit.Kind RegardsManagement
by A verified traveler
Posted 17 May 2024
Comment from Hotel Management
19 May 2024 by Reception, Hotel Management
Dear Amos,Thank you for taking the time to give us a review.We are sorry that you did not find your stay to be a 5 star stay. I hope your next stay will be a 5 star stay. Looking forward to seeing you again in the future.Kind RegardsHotel Victor Management.
by A verified traveler
Posted 15 May 2024
Great hotel, with popular dining and bar just downstairs. Nice walking path along the bay adjacent. There are other restaurants and shops right around the corner. A very nicely renovated historic property in a central location. Staff were quite helpful and attentive. We will definitely be back.
Comment from Hotel Management
19 May 2024 by Reception, Hotel Management
Thank you David for taking the time to give us a glowing review!We are thrilled that you enjoyed your stay and you found our our staff to be helpful and attentative. We hope to see you back in the near future.Kind Regards Hoel Victor Management
by A verified traveler
Posted 22 Mar 2024
Well placed and friendly
Comment from Hotel Management
24 Mar 2024 by Management, Hotel Management
Good morning Keith,Thank you for your great feedback, it is very much appreciated. We are glad you enjoyed your stay with us and we look forward to your next visit.Kind RegardsManagement
by A verified traveler
Overall a lovely stay
Posted 11 Mar 2024 on HotelsGreat location. Spacious comfy room. Bed a little soft for us but we are used to firm mattress. Staff were friendly. Only downside was at breakfast. Food fantastic. We finished our food waited for coffee when went to as about it there were still many in front of us left without it. May need two coffee machines. Barista was doing her best but only one person.
Comment from Hotel Management
11 Mar 2024 by Management, Hotel Management
Good afternoon Joanne,Thank you for your constructive feedback, it is very much appreciated. We are glad you enjoyed your stay with us and look forward to your next visit.Kind Regards
by A verified traveler
Posted 10 Mar 2024 on Hotels
Comment from Hotel Management
11 Mar 2024 by Management, Hotel Management
Good afternoon Robert,Thank you for your great feedback, it is very much appreciated. We are glad you enjoyed your stay with us and we look forward to your next visit.Kind RegardsManagement
by A verified traveler
Posted 9 Mar 2024
Comment from Hotel Management
1 Apr 2024 by Manager, Hotel Management
Good afternoon Colleen,Thank you for your great feedback, it is very much appreciated. We are glad you enjoyed your stay with us and we look forward to your next visit.Kind RegardsManagement
by A verified traveler from Strathpine
Posted 21 Feb 2024 on Wotif
Comment from Hotel Management
23 Feb 2024 by Management, Hotel Management
Thank you Kyle for your great feedback, it is very much appreciated. We are glad you enjoyed your stay with us and we look forward to your next visit.
by A verified traveler
Posted 4 Feb 2024 on Wotif
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Comment from Hotel Management
5 Feb 2024 by Management, Hotel Management
Thank you for your feedback it is very much appreciated. We are glad you enjoyed your stay with us and we look forward to your next visit.
by A verified traveler
Posted 29 Jan 2024
On site restaurant is good but not great. Rooms were fine nothing crazy but price was right and rooms were available when we needed them.
Comment from Hotel Management
29 Jan 2024 by Management, Hotel Management
Good afternoon Justin,Thank you for your feedback, we are glad you enjoyed your stay with us and we look forward to your next visit.
