Ratings based on 532 Verified Reviews
4.4 Room cleanliness
4.3 Service & staff
4.1 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 3 May 2024
Amazing room with a jacuzzi and sauna. Couldn’t have asked for a better stay!
by A verified traveler from West Kelowna
Posted 27 Apr 2024
Nice large spacious rooms. Very good breakfast options. Classy dining room.
by A verified traveler
Posted 18 Apr 2024
We had a great time, staff was very polite, friendly, and proactive.
by A verified traveler
Posted 7 Jan 2024
very dated rooms looks like belong to the 1970s in the main parts of the hotel the annex is newish but dumped and a fire hazard in our opinion
by A verified traveler
Posted 10 Dec 2023
I really like this hotel - its modern, clean & nice staff. The rooms are big - great for familys - and in an unbeatable location.
by A verified traveler
Posted 28 Sep 2023 on Hotels
by A verified traveler
Perfection
Posted 15 Sep 2023 on HotelsNothing but perfect! Perfect location, perfect staff, perfect rooms!! We loved our stay here!!
by A verified traveler
Posted 12 Sep 2023
There was no way this was a superior room, shower was alwful so small you couldn't even move, no television in the other room. Wasn't given any information when we got there about beach etc. Building work going on.
Comment from Hotel Management
14 Sep 2023 by Pasquale Patruno, Hotel Management
Dear Mrs Dawn,Thank you for taking the time to share your experience at Hotel Residence Esplanade in Viareggio.We apologize if the room did not meet your expectations. We strive to provide accurate descriptions and picture of our rooms.You asked to change room for personal problem after 3 hours from the check in, but we were fully booked and we couldn’t make any change, we are sorry about that. We would like to clarify that there are no construction works either within the hotel premises or in the immediate vicinity. Your feedback is important to us, and we are committed to making improvements based on your comments. We hope you would consider giving us another opportunity to provide you with a more satisfying experience in the future.
by A verified traveler
Posted 7 Aug 2023
This hotel was amazing! Most delicious breakfast and brunch. Perfect location. Staff was beyond helpful. Would rate it 5 stars
Comment from Hotel Management
14 Sep 2023 by Pasquale Patruno, Hotel Management
We're thrilled to hear that you had an amazing experience at our hotel! Thank you for taking the time to share your positive feedback. We're delighted that you enjoyed our delicious breakfast and brunch, found our location to be perfect, and appreciated the assistance from our staff. Your 5-star rating means a lot to us, and we hope to have the pleasure of hosting you again in the future. If there's anything else we can do to make your next stay even more enjoyable, please don't hesitate to let us know.
by A verified traveler
Posted 4 Aug 2023 on Hotels
