Ratings based on 993 Verified Reviews
4.7 Room cleanliness
4.7 Service & staff
4.7 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 30 Apr 2024
Our stay was great, the only drawback is a minor one, you have to drive for restaurants. The hotels bistro was very good, but a little pricy. I will definatly stay again.
Comment from Hotel Management
30 Apr 2024 by Danielle, Hotel Management
Thanks Chad for the great review! We are happy you enjoyed the hotel! Hope to see you again in the near future.
by A verified traveler
Posted 28 Apr 2024
Beautiful property,big rooms, very clean, super nice staff!!!
Comment from Hotel Management
28 Apr 2024 by Sam, Hotel Management
Hello there,Thank you for the perfect rating and review. We are so glad you enjoyed your stay. We hope we can see you guys here again for your next visit in town!
by A verified traveler
Posted 26 Apr 2024
The stay was overall okay. The beds were memory foam which I find very uncomfortable as they don’t support your back at all. I also felt less comfortable after reading their sticker on the bathroom mirror saying to use their makeup remover wipes as all stains on linens will be charged to you as a guest. I don’t use chemicals on my face, first of all so I didn’t need your wipes. It’s more about the principle of the matter, you get a stain on a towel or the bedsheets and they charge you? What if you got your period in the night and didn’t realize it? Use some bleach and stain remover and clean your linens without making guests feel uncomfortable with your passive aggressive post it notes. Especially for what they are charging, that just seems unnecessary and unprofessional.
Comment from Hotel Management
28 Apr 2024 by Sam, Hotel Management
Hello there,We appreciate you taking the time to provide us with feedback about stay. I am very sorry that several things throughout your stay did not meet your expectations. Please note that your concerns have been passed on to our management. We only charge our guests for stain damage if we cannot get it out of the linens or towels and not being able to use it again. We let our guests know this before hand as a policy. We have found that makeup stains usually do not come off of the linens/towels. Which is why we provide our guests with paraben-free biodegradable makeup wipes for their use. We do hope you give us another chance as we will definitely improve our services.
by A verified traveler
Posted 25 Apr 2024
Staff are amazing as always
Comment from Hotel Management
25 Apr 2024 by Sam, Hotel Management
Thank you for the rating and review. We are so glad you enjoyed the stay with us. We look forward to your stay with us!
by A verified traveler
Posted 21 Apr 2024
We spent our 25th anniversary here..they let us check in early...the staff was amazing..the suite was incredible. I am absolutely going to stay here again..thank you so much for the hospitality.!!
Comment from Hotel Management
21 Apr 2024 by Sam, Hotel Management
Thank you for the ratings and review. We are glad that you enjoyed the stay. We look forward to you next stay with us!
by A verified traveler
Posted 18 Apr 2024
Nice location just 5 min outside Vernon
Comment from Hotel Management
20 Apr 2024 by Sam, Hotel Management
Thank you for the review and rating. We look forward to your next stay with us!
by A verified traveler
Posted 15 Apr 2024
Large room
Comment from Hotel Management
16 Apr 2024 by Sam, Hotel Management
Thank you for the review and ratings. We are glad you enjoyed the stay. We hope you will choose us again for you next stay in town!
by A verified traveler
Posted 15 Apr 2024
Comment from Hotel Management
17 Apr 2024 by Sam, Hotel Management
Thank you for the review and ratings. We are so glad you enjoyed the stay. We hope we can see you guys here again for your next visit in town!
by A verified traveler
Posted 15 Apr 2024
We stay at the same time every year, and there has been the same issue for the past couple of years: the septic needs to be pumped sooner. We were affected by the smell when we were having dinner at the Bistro, as we could smell the septic system (feces) during dinner. In addition, the toilet in our room would not flush, and had to be plunged -- in itself an ordeal as there is only one plunger for the entire complex. Every room should have a plunger.
Comment from Hotel Management
15 Apr 2024 by Danielle, Hotel Management
Hello, Thank you for taking the time to write us a review! I apologize about plunger issue. I will be getting more this week! As for our septic, it is done between 10am and 2pm. it is never done while the restaurant is open. This time of year the fields surrounding Vernon are being heavily sprayed with fertilizer, since we are on the outskirts and near these fields this can affect us as well.
by A verified traveler
Posted 12 Apr 2024
A lovely facility in a not so great area of town right on a very busy highway 97 in and out of Vernon. Rooms are quiet but balcony on west side of suites is very noisy. Would however definately stay there again.
Comment from Hotel Management
13 Apr 2024 by Sam, Hotel Management
Thank you for the review and rating. We hope we can see you guys here again for you next visit in town!
